Consumer Affairs & Relations

Sears and Amazon.com both recently came under fire for allowing rings decorated with the Nazi swastika symbol to be posted for sale on their third-party seller sites. While both retailers quickly pulled the items down and issued public apologies, they received a large amount of negative publicity and surely damaged their brand image with many offended customers, perhaps to the point of permanently losing some of them.  

By Jeff Weidauer, Vestcom International There’s been a lot of discussion in recent months about store sizes, in particular the fact that stores are getting smaller, primarily because of the impact of e-commerce. For example, Walmart and Target are both committed to offering smaller format stores.

Atlanta –- Aaron’s Inc.reported that its third quarter income fell 55% to $9.3 million, from $21.1 million the same quarter the prior year, amid expenses related to store closings, corporate realignment, executive retirements, the resolution of a regulatory investigation and the purchase of Progressive Finance Holdings.    Revenues increased 32% to $707.6 million compared to $537.2 million, aided by the addition of Progressive revenue.  

Cheshunt, U.K. –- Sir Richard Broadbent, chairman of Tesco PLC, will step down in the wake of a 99% drop in net income for the first half of fiscal 2014. Tesco reported first half profits of $9.6 million, about $333 million less than previous estimates.  

Oak Brook, Ill. -- Retail Properties of America, Inc. announced that it was assigned a BBB-corporate credit rating from Standard and Poor’s Ratings Services with a stable outlook.    S&P indicated in its announcement that the rating reflects RPAI’s measured investment and operating strategy, and strengthening portfolio fundamentals.   

By Sandy Kennedy, president of RILA
   (Editor’s note: The president of the Retail Industry Leaders Association, Sandy Kennedy, wrote the following op-ed in The Hill, discussing why chip-and-PIN is one important layer of protection retailers, banks and the government can provide consumers.)  

By Mike Johnson    Bentonville, Ark. -- Wal-Mart Stores continues to expand its health care offerings with the announcement that its Sam's Club division will launch a private health insurance exchange for its small business members. Sam’s Club is partnering with insurance giant Aetna on the initiative.   

Framingham, Mass. -- Staples Inc. is reportedly investigating a possible data breach. According to security blogger Brian Krebs, sources at several East Coast-based banks say it is likely that criminals gained access to customer card data at a group of Northeastern Staples stores including seven stores in Pennsylvania, at least three in New York City, and one in New Jersey.