-
Nordstrom, Trader Joe’s tops in customer satisfaction; overall index declines
Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014. Internet retail satisfaction, however, is up from the same quarter in 2013.
-
Study: Worldwide data breaches up 49% in 2014
Amsterdam, Netherlands – Data breaches are on the rise around the world. Digital security provider Gemalto released the latest edition of its Breach Level Index (BLI), revealing that more than 1,500 data breaches led to one billion data records compromised worldwide during 2014.

