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Study: Bad odors, dirty restrooms among top five store turn-offs
Retailers who fail to maintain a clean, well-maintained store are putting themselves at a strong competitive disadvantage.
That’s the takeaway from a new survey conducted by Harris Poll for the Cintas Corp., which found that 93% of U.S. adults would not return to a retailer if they experienced some type of issue related to the facility. The top five factors that would turn patrons away from a store were:
• General bad odor – 78%
• Dirty restrooms (e.g., floors, stalls, mirrors, odor) – 66%
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Publix posts strong Q1
Publix Super Markets on Monday turned in another winning revenue performance, reporting $8.7 billion in sales for its first quarter, up 4.5% from $8.3 billion in the year ago period. Same-store sales rose 3.3%.
Net earnings were up to $581.9 million, up 6% over the same period last year.
It was the first quarterly report issued under new CEO Todd Jones. Former chief executive Ed Crenshaw retired Friday after 42 years with the company and nearly eight as CEO.

