Consumer Affairs & Relations

Ahold and Delhaize Group on Monday announced that they have called Extraordinary General Meetings for March 14, 2016, during which their respective shareholders will consider and vote on the proposal to approve the companies' intended merger.

Ahold has also made publicly available the prospectus included in its F-4 registration statement, which has now been declared effective by the U.S. Securities and Exchange Commission, and its approved EU prospectus. These are required steps in the process of completing their merger.

Many companies have developed robust social media platforms for marketing and advertising, but aren’t quite sure how to manage customers who visit a company’s site to lodge a customer service inquiry, simply vent or even express satisfaction with a product or service.

They simply run away from customers. Yet, these same companies would never ignore a customer phone call or email, probably because it seems more controllable than the social media environment.

Retailers looking for validation that their data privacy efforts matter can look to disturbing new figures from the Federal Trade Commission (FTC).

According to data released by the FTC, it received more than 490,000 consumer complaints about identity theft in 2015. This is a 47% increase from the number of identity theft complaints in 2014. The Department of Justice estimates that in total, 17.6 million Americans were victims of identity theft in 2014.

A lot of attention has been paid to purchase drivers, but what about factors that prevent consumers from buying your products?

A new study of 900 U.S. consumers conducted in November 2015 by international law firm Morrison & Foerster indicates that concerns about privacy are reducing the number of purchases customers make.

At least once in the last 12 months, more than one-third (35%) of respondents indicated that they had decided not to purchases products or services from a company because of privacy concerns.

Fast-food chain The Wendy’s Co. may be the first big retailer to suffer a public data security incident in 2016.

According to the Krebs on Security blog, Wendy’s is investigating possible fraudulent activity related to credit cards used at some of its store locations. Wendy’s was notified earlier this month by partners in the payment industry that unusual activity was occurring.

How good is your data?

Seventy-five percent of retailers believe inaccurate data is undermining their ability to provide an excellent customer experience, according to a study by Experian Data Quality.

Toys"R"Us is urging shoppers to bring in their recalled and outdated baby items during its annual Great Trade-In event next month at stores nationwide.

The event will take place at Babies"R"Us and Toys"R"Us stores Feb. 1 through Feb. 29. And, new this year, the company's Rewards"R"Us loyalty members can take advantage of early access to the in-store event beginning Jan. 29, by showing their Rewards"R"Us card during checkout.

Toys "R" Us is urging shoppers to bring in their recalled and outdated baby items during its annual Great Trade-In event next month at stores nationwide.

The event will take place at Babies "R" Us and Toys "R" Us stores Feb. 1 through Feb. 29. And, new this year, the company's Rewards"R"Us loyalty members can take advantage of early access to the in-store event beginning Jan. 29, by showing their Rewards"R"Us card during checkout.

Wal-Mart Stores has learned that TRC Capital Corporation has made an unsolicited “mini-tender” offer dated Jan. 20, 2016, the company announced Tuesday. TRC has offered to purchase up to 2 million shares of Walmart’s common stock at $59.88 per share. The offering price is approximately 4.3% below the closing price per share of Walmart’s common stock on Jan. 19, 2016, the last trading day before the commencement of the offer.

Walmart is not associated with TRC and recommends that shareholders reject this unsolicited offer.

Family-owned and operated Broadway Panhandler, in Manhattan’s East Village, is going out of business after 40 years in operation.

The cookware store has long been a cult fave among restaurant chefs and home cooks alike.

As to the reason, the owner cited health issues of his wife and said his attempts to sell the business were unsuccessful, according to the New York Times.