Consumer Affairs & Relations

Another corporate ranking, another first place finish by Amazon.   The online giant came out on top in Harris Poll’s annual corporate reputation rankings report. The poll measures the reputations of the 100 most visible companies in the United States as perceived by the general public.        

The Trump brand at retail has taken another hit.    Sears and Kmart this week removed 31 Trump Home items from their e-commerce sites, Reuters reported, to focus on more profitable products. Neither Sears nor Kmart carried the products in their brick-and-mortar stores.  

Amid efforts to crack down on the sale of counterfeit goods, Alibaba is in a center of another related fight.   The Chinese e-commerce giant said Thursday, Feb. 9, that several intellectual property (IP) agencies were filing false complaints against vendors that continue to sell fake goods on its e-commerce platforms, said Fortune.   

Nordstrom’s decision to stop carrying the Ivanka Trump brand continues to generate controversy.      On Thursday, Kellyanne Conway, counselor to the president, endorsed the first daughter’s products during an appearance on the television show, “Fox & Friends,” saying, “Go buy Ivanka’s stuff … It’s a wonderful line. I own some of it. … I’m going to give a free commercial here. Go buy it today. You can find it online.”  

Sears Holding Corp.’s chairman and CEO Eddie Lampert and the company's board settled a lawsuit alleging that the chief executive benefited from a spin-off deal.   The lawsuit was brought on behalf of Sears and against Lampert, other Sears directors and Seritage Growth Properties, the real estate investment trust established to acquire 235 of the struggling chain’s best stores, reported Reuters.  

The National Retail Federation’s economic forecast for 2017 is a mostly positive one.   The association is projecting that retail industry sales, which exclude automobiles, gasoline stations and restaurants, will grow between 3.7% and 4.2% over 2016, roughly in line with last year’s 3.8% increase.     Online and other non-store/online sales, which are included in the overall number, are expected to increase between 8% and 12%.  

A retail pioneer in all-natural beauty products, ethical sourcing and environmental responsibility is facing an uncertain future.   L’Oreal is exploring a sale of The Body Shop for $1.1 billion, the Financial Times reported. The cosmetics giant bought the company, which operates some 3,000 stores across the globe, in 2006.   The Body Shop was founded in Brighton, England, in 1976 by Dame Anita Roddick. The brand has struggled recently amid increased competition from an array of brands. 

Whole Foods Market on Wednesday reported a disappointing first quarter and also lowered full-year sales and earnings guidance.    Net income was $95 million for the quarter ended Jan. 15. The company earned an adjusted 39 cents a share during the quarter, in line with estimates.   Total sales in the quarter increased 1.9% to $4.9 billion, less than the Street expected.