Consumer Affairs & Relations

When it comes to what keeps retail CEOs up at night, put exchange rate volatility and over-regulation at the top of the list.

That’s according to PwC’s 19th Annual Global CEO Survey, which explores top business concerns of retail and consumer product CEOs.

Of the many different political, social and economic risks businesses face, those that concern retail sector CEOs the most are over- regulation (37% are extremely concerned), exchange rate volatility (36%), an increasing tax burden (33%), and social instability (29%).

Macy’s CEO and other top executives are feeling the pain of the chain’s disappointment financial performance in 2015. The board decided to award no bonuses after the chain fell short of its sales, cash flow and earnings goals, Macy’s said in a regulatory filing, according to Bloomberg. [Bloomberg]

As it moves to distance itself from the turbulence that marked its past two years, American Apparel Inc. has named three apparel industry executives to its revamped board of directors.

The retailer, which emerged from bankruptcy protection in February, appointed Paul R. Charron, former CEO of Liz Claiborne, as chairman, the Los Angeles Times reported.

Conn’s is planning to make investments in technology, credit and personnel in 2016 as the retailer looks to expand its footprint and improve profitability. 

For the fourth quarter ended Jan. 31 the retailer said revenues increased 7% to $456.8 million. Same store sales decreased 1.7%. Conn's said its credit segment operating loss increased from $11.3 million to $19.3 million, driven primarily by bad debts.

Mall owner Westfield Corp. has acquired two buildings owned by Macy’s at Westfield Mission Valley mall in San Diego for approximately $16.5 million.

Included in the sale were a full-line Macy’s department store and a nearby — and much smaller — building that houses a restaurant.

The purchase comes as the retailer remains under pressure from an activist investor to sell off full or partial stakes in some of its real estate.

Many retailers are lagging in their EMV adoption efforts, and many consumers may not care that much.

When it comes to security breaches, consumers are clear about who they hold responsible.

According to a new study from retail services provider Interactions, “Security Hacks and the Lasting Impact on Retailers,” 75% of consumers believe that keeping shopper information safe is the retailer’s responsibility.

The National Retail Federation is pressing for a further reduction in per transaction fee banks charge retailers when customers use debit cards five years after the Federal Reserve cut the fee in half.

In a letter the National Retail Federation sent to the Federal Reserve the trade group said the cap on debit card swipe fees enacted by the Federal Reserve five years ago has helped reduce costs for retailers and consumers but is still higher than intended by Congress and should be lowered.