Consumer Affairs & Relations

Who says you can’t go home again?   Certainly not Gap Inc., which appointed Jamie Gersch as the senior VP, chief marketing officer of its Old Navy banner, reported adage.com. She replaces Ivan Wicksteed, who left the company in March. She will come aboard at the end of October.  

One year later, retailers still await the promise of chip-card security.   The one-year anniversary of the Europay, MasterCard, Visa (EMV) mandate is looming, yet delays by the card industry have left thousands of new chip readers unused and consumers with far less improvement in security than what was expected, according to a recent survey from the National Retail Federation.  

Forest City Realty Trust has announced the completion of an agreement with Arlington County, Virginia, to transform Ballston Common Mall in a mixed-use project to be renamed Ballston Quarter.   The public-private partnership will open up the existing enclosed mall, create a public plaza in the space, and add a 406-residence residential tower adjacent to the retail center. The plan also calls for infrastructure improvements including a renovated pedestrian bridge and new landscaping  

As it turns out, high-fashion and Lands’ End weren’t perfect together.      Less than two years after she took the reins of Lands’ End, Federica Marchionni has stepped down as CEO. Two current Lands’ End executives—James Gooch, executive VP, COO and CFO, and Joseph Boitano, executive VP and chief merchandising and design officer—were named as interim co-CEOs, effective September 26, while the company searches for a permanent replacement.  

Half of all American households might have an Amazon Prime membership by the end of this year.

Cowen and Company analyst John Blackledge estimates that approximately 44% of U.S. households are Prime members, and that  penetration could accelerate to 50% by the end of the year, according to a report by CNBC.   

Prime has maintained healthy growth largely due to [its] increasing value proposition," Blackledge said. 

Chain Store Age will present a webinar on workplace violence — and how to create an emergency response plan to deal with violent incidents — on Thursday, Sept. 29, at 2 p.m. – 3 p.m. (EDT).   The webinar, sponsored by Center for Applied Learning at American Public University System, will present an overview of the different types of workplace violence, best practices for conducting “active shooter” response training for employees and recognizing signs of potential workplace violence and more.

It’s sad, but true: companies are still taking a “don’t ask, don’t tell” stance when it comes to owning up to data breaches.   

If Yahoo’s data breach announcement yesterday is any indication, cyber-attacks are more prevalent than ever — and gaining momentum.  

CVS Health shoppers have to wait a few more days for curbside pickup.   On the eve of launching its new ‘CVS Curbside Pickup’ service, the chain postponed the launch date due to technical difficulties.    The drug chain was ready to kick-off its app-based curbside pickup service across is 4,000 locations nationwide on Thursday, Sept. 22. However, due to overuse during the company’s soft-launch, the app became sluggish and orders began piling up.   

Target Corp. is putting the kibosh on what probably sounded like a good idea, but turned into what some shoppers called a nightmare.   In a pilot program that started in August, the discounter rolled out mini-shopping carts for kids in approximately 70 stores. But some kids apparently went wild with the little red carts, The Minneapolis Star-Tribune reported, crashing them into other shoppers, dumping merchandise into them and bruising their ankles and shins. Complaints about the kiddie carts went viral.