Awards

Results of the 2016 Harris Poll EquiTrend Retail Brands of the Year study show that some retail chains truly “get it” when it comes to engaging consumers.   Two retailers were named top brand in their respective categories for the fourth straight year. These are the Home Depot, which has been named hardware and home brand of the year. And Kohls.com, which has been named online department store brand of the year.  

Consumers have spoken, and they have a favorite chain when it comes to buying appliance products.  

Target Corp. is taking its lighting to the next level.   The retailer has entered into an agreement with Acuity Brands for Acuity to provide Target with smart lighting technologies, featuring energy saving LED fixtures and dimming controls.    Target will be installing Acuity’s next generation, smart LED sales floor fixtures, along with the lighting company’s store accent lighting and distribution center site lighting.   

An organization that has taken the retail world by storm in the past several years just earned another accolade.
 
According to the 2016 BrandZ Top 100 Most Valuable Global Brands ranking released by WPP and Millward Brown, Amazon.com has become the World's Most Valuable Global Retail Brand
 

When it comes to customer experience, home improvement shoppers have established a long-term favorite.

Ace Hardware ranks highest in customer satisfaction with home improvement retailers for a 10th consecutive year, according to the J.D. Power 2016 Home Improvement Retailer Satisfaction Study. The study measures customer satisfaction with home improvement retailers by examining merchandise; price; sales and promotions; staff and service; and store facility. Satisfaction is measured on a 1,000-point scale.

Russ Dispense, president of the King Soopers division of The Kroger Co., plans to retire on July 1 after 51 years with the company.

Dispense began his career with Kroger in 1965, when he joined King Soopers as a courtesy clerk. He served in various leadership positions in stores and district management through the years, as well as at warehouses, manufacturing plants and administrative offices. Dispense was promoted to VP of retail operations and merchandising for the King Soopers division in 1983. He also served as VP of real estate.

When it comes to providing online customer service, Land’s End is the one to beat.

StellaService, an independent company that measures the customer service performance of online businesses, recognized Lands' End with the 2016 StellaService Elite Award for exceptional customer service.

StellaService cited Lands' End for excelling in phone, chat and email, with a phone response time of less than 45 seconds.

The National Retail Federation (NRF) has named Gary Cammack, owner of Cammack Ranch Supply in Union Center, South Dakota, as the 2016 America’s Retail Champion of the Year.

The award was presented Tuesday, May 24, at NRF’s annual Retail Advocates Summit as small retailers from across the country were honored for their advocacy on behalf of the industry while in Washington, D.C., to meet with members of Congress on a variety of public policy issues.