ARTICLES BY THIS AUTHOR
- 11/14/2019
REI in store-opening blitz
For the first time in its 81-year history, REI Co-op will open four stores in a single day as it enters two new markets. - 11/14/2019
Walmart Q3 earnings top Street amid strong U.S., online sales; raises outlook
Walmart Inc.’s remarkable run of quarterly revenue gains continued in its third quarter fueled by strong growth online and in the U.S. - 11/14/2019
Lululemon to open experiential store at Mall of America
Lululemon will open its second-biggest location at the nation’s largest mall. - 11/14/2019
Check out KFC’s first drive-thru only location
KFC is piloting a new, tech-enhanced format. - 11/14/2019
Retail Beat: Ahold, Kroger talk about improved shopper targeting
In today’s disrupted environment, targeting the right shoppers with the right messages is crucial — not only for attracting new shoppers but retaining existing ones as well. - 11/14/2019
Nordstrom invests in plus-size luxury apparel start-up
A rising online player in the size-inclusive luxury fashion market has a new investor. - 11/14/2019
CVS Health, Walgreens talk customer engagement — online and off
Two retail giants provided interesting insights into how they are working to improve communications and get more personal with shoppers in a presentation at the 2019 Path to Purchase Expo (P2PX) in Chicago. - 11/14/2019
More reported layoffs at Sears HQ
Sears’ store footprint isn’t the only thing that’s shrinking. - 11/13/2019
ACSI: In ominous sign, customer satisfaction plummets for 4th straight quarter
Overall U.S. customer satisfaction is on the decline — and that does not bode well for the economy.