ARTICLES BY THIS AUTHOR
- 1/9/2024
Portland Leather Goods leverages managed logistics services
A vertical retailer of handmade leather products is outsourcing inventory and warehouse management. - 1/9/2024
Three retail tech trends to watch at NRF 2024
The NRF 2024 “Big Show” will give a good indication of how key retail technology solutions are evolving. - 1/8/2024
Amazon digitally connects customers to health services
Amazon is expanding its digital health efforts with a new program to improve care for chronic conditions. - 1/8/2024
Chinese e-commerce retailer JD launches global express delivery
The logistics arm of a Chinese e-commerce giant is expanding its express delivery service in a big way. - 1/8/2024
IBM: AI can improve shopping experience
New data indicates that artificial intelligence (AI) could be a valuable tool for boosting customer satisfaction. - 1/8/2024
Exclusive Q&A: Kendra Scott personalizes customer texts
Jewelry brand Kendra Scott is enhancing its omnichannel customer experience with individualized SMS texts. - 1/8/2024
Amazon enhances fashion shopping with AI
Amazon is deploying artificial intelligence (AI) to help ensure proper fit and customer satisfaction for its online fashion shoppers. - 1/5/2024
Shrink is a big problem for small retailers
A new survey reveals many small- and mid-sized retailers face more of a challenge from shrink than their larger peers. - 1/5/2024
Retail technology veteran Ken Morris dies
Longtime retail technology consultant and practitioner William Kenneth (Ken) Morris has died following an illness. - 1/5/2024
Walmart looks back on busy digital 2023
Walmart revamped enterprise digital operations in the past year, including e-commerce, mobile, delivery and third-party marketplace sales.