ARTICLES BY THIS AUTHOR

• 1/9/2020

  GameStop, Dick’s Sporting Goods personalize for digital peak

  A video game retailer and a sporting goods chain both prepared their sites for the holidays with personalization technology.

  Dan Berthiaume

  
• 1/9/2020

  Survey: Bad returns policy is big turnoff to future purchases

  Retailers’ returns policy can have a big impact on whether a holiday gift is even purchased.

  Dan Berthiaume

  
• 1/8/2020

  Survey reveals how to keep shoppers returning

  Several specific technologies can help keep customers coming back to your stores.

  Dan Berthiaume

  
• 1/8/2020

  Nordstrom opens inventory to brick-and-mortar shoppers

  A leading luxury retailer is leveraging robotics to help ensure customers have access to the products they want, in-store as well as online.

  Dan Berthiaume

  
• 1/8/2020

  Survey: Customers like store associates – for some things

  ​​​​​​​Retailers should be selective in what aspects of the in-store customer experience they automate.

  Dan Berthiaume

  
• 1/8/2020

  Blue Nile sails into the enterprise cloud

  An online diamond jewelry retailer is streamlining financial operations while personalizing customer experience at scale.

  Dan Berthiaume

  
• 1/8/2020

  Pinterest streamlines shopping process

  Direct shopping on the Pinterest social platform just got a little easier.

  Dan Berthiaume

  
• 1/7/2020

  Holiday gift card purchases explode fueled by e-commerce

  The increase in holiday spending on gift cards far outpaced overall seasonal growth.

  Dan Berthiaume

  
• 1/7/2020

  Walmart pilots new grocery technology to take on Amazon and Kroger

  The nation’s largest grocer is not taking a back seat in the race to streamline in-store fulfillment of online grocery orders.

  Dan Berthiaume

  
• 1/7/2020

  Office Depot streamlines inventory with mobile technology

  A specialty office products retailer is mobilizing fulfillment across the enterprise.

  Dan Berthiaume