ARTICLES BY THIS AUTHOR

• 1/16/2020

  Shoe Carnival steps into omnichannel merchandise planning

  A footwear retailer is supporting a more targeted assortment approach.

  Dan Berthiaume

  
• 1/16/2020

  The key to satisfying fashion shoppers is…

  Promotions are important to fashion shoppers, but not the number one influencer on their behavior.

  Dan Berthiaume

  
• 1/16/2020

  Exclusive: Former El Corte Ingles head looks at retail redefinition

  Retailers need to evaluate the need for industry transformation in areas including the store and training.

  Dan Berthiaume

  
• 1/16/2020

  NRF 2020: The year technology got practical

  The most striking thing about the NRF 2020 Vision conference was the lack of striking things.

  Dan Berthiaume

  
• 1/15/2020

  Survey: Retailers are not optimizing omnichannel fulfillment

  Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS.

  Dan Berthiaume

  
• 1/15/2020

  BevMo! integrates store operations with enterprise

  A specialty beverage retailer is ensuring a consistent physical and digital customer experience.

  Dan Berthiaume

  
• 1/15/2020

  Survey: Customers want services that retailers haven’t got

  Retailers aren’t keeping pace with customer expectations in several key areas.

  Dan Berthiaume

  
• 1/15/2020

  Weis Markets reduces store friction with self-checkout

  A regional grocer is providing customers with a choice of checkout options.

  Dan Berthiaume

  
• 1/14/2020

  Report: Amazon resumes FedEx ground delivery

  Amazon is reportedly allowing third-party sellers to use FedEx ground delivery services once again.

  Dan Berthiaume

  
• 1/14/2020

  NRF 2020: It’s the customer, stupid

  Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales.

  Dan Berthiaume