Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 9/28/2025
Etsy partners with ChatGPT for shoppable items
Customers in the U.S. can now discover, browse and purchase items on Etsy directly through ChatGPT. - 9/28/2025
Country star Dierks Bentley promotes whiskey — as a hologram
Travelers at Louisville Muhammad Ali International Airport can receive advice on where to find limited-edition whiskey products – from a virtual music celebrity. - 9/28/2025
AstraZeneca to enter direct-to-consumer discount prescription market
Digital prescription medication customers have a new option for low-cost medications that cuts out the middleman. - 9/28/2025
Exclusive Q&A: 'Bar Rescue' host Jon Taffer on customer experience
Hospitality retailers in Las Vegas and everywhere else need to deliver maximum customer value. - 9/25/2025
Target rolls out accessible self-checkout for disabled customers
Target Corp. is deploying what it calls a first-of-its-kind self-checkout solution designed for shoppers who are blind or low-vision and/or have motor disabilities. - 9/25/2025
TikTok is sticking around - is your retail enterprise ready?
A deal that would allow TikTok to continue operating in the U.S. is much closer to reality, and retailers need to begin preparing now. - 9/25/2025
Trump okays deal to keep TikTok open in U.S.; extends deadline to 2026
President Donald Trump has cleared the way for TikTok to remain operational in the U.S., although a deal has yet to be signed. - 9/25/2025
Home Depot expands pro offerings with digital project planner
The Home Depot’s latest effort to better service professional customers focuses on project management. - 9/24/2025
Amazon in $2.5B settlement with FTC over Prime ‘deception’ allegations
Amazon has reached a multi-billion-dollar agreement with the Federal Trade Commission over accusations of misleading Prime membership practices. - 9/24/2025
The Knot unveils AI update to digital wedding planning service
A leading wedding planning tech platform is adding features to its customer experience that include an artificial intelligence-based enhancement.
