Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 9/26/2019
CSA Exclusive: Chipotle will fill your order – however and wherever you choose
Chipotle Mexican Grill is connecting the digital and in-store sides of the customer experience. - 9/26/2019
Study: Automated call centers carry hidden cost
A new survey indicates call center automation drives away customers, incurring losses. - 9/25/2019
Kendra Scott keeps customers informed with inventory awareness
A fast-growing specialty jewelry retailer leverages granular data insight for targeted recommendations. - 9/25/2019
Vroom hits the gas on digital financing
The national online used auto retailer is streamlining the loan process for its customers. - 9/25/2019
Survey: Social media affects less than half of consumers
Social influencers in particular are failing to resonate with many shoppers. - 9/25/2019
Report: Rent the Runway cites warehouse system in service issues
The fashion rental pioneer is reportedly facing widespread complaints of late and missed deliveries. - 9/25/2019
Carvana gets cars to shoppers sooner in Oklahoma City
The omnichannel used car platform is adding a fulfillment option for customers in the Oklahoma state capital. - 9/25/2019
Report: Dunkin’ Brands faces suit over response to breach
An alleged failure by Dunkin’ Brands to promptly report a 2015 cyberattack may prove costly. - 9/25/2019
Wolferman’s Bakery debuts as online ‘neighborhood shop’
A Harry & David brand is repositioning its assortment, marketing, and social media presence. - 9/25/2019
Study: Retailers face increased — and varied — data threats
Retail data breaches remain common as growth slows in industry security spending.
