Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 3/25/2021
CSA Q&A: Accenture sees AI, automation as key to post-pandemic success
Chain Store Age spoke with Manish Sharma, group CEO, operations of Accenture, about how retailers can satisfy customers and drive growth in an era of continuing uncertainty. - 3/25/2021
Online furniture retailer streamlines visual merchandising with AI
Coleman Furniture is building visually focused customer journeys around the products customers are most likely to buy. - 3/25/2021
BDO Q&A: Four questions about the state of retail
CSA spoke with David Berliner, leader of BDO’s restructuring and turnaround service, about the state of retail after such a disrupted year. - 3/25/2021
The top supply chain challenge for retailers is…
The two biggest supply chain issues reported by retailers both involve demand fluctuations. - 3/25/2021
Redefining customer experience in response to BOPIS
The rise of omnichannel shopping has changed consumer expectations, and retailers must adjust accordingly. - 3/24/2021
Amazon rolls out on-site vaccine clinics
Frontline personnel at select U.S. Amazon locations will receive COVID-19 vaccinations. - 3/24/2021
Survey: Customer experience initiatives should not end with COVID-19
Consumers appreciate the increased digital engagement from brands during the pandemic, and want it to continue beyond COVID-19. - 3/24/2021
Lowe’s celebrates spring – all April and across channels
Fans of spring have a month of themed omnichannel events to look forward to at Lowe’s. - 3/24/2021
Chipotle drives innovation forward with robotic delivery investment
Chipotle Mexican Grill is diversifying its digital presence by investing in autonomous delivery vehicle provider Nuro. - 3/24/2021
CSA Exclusive: FTD florist forecasting partnership blooms
A leading specialty floral and gifting retailer is improving its customer experience by closely collaborating with independent florist partners. - 3/24/2021
Bed Bath & Beyond overhauls inventory management as part of tech plan
Bed Bath & Beyond Inc. is focusing on inventory management in the next phase of its $250 million program to drive modernization and innovation in its technology platforms. - 3/23/2021
Rite Aid expects net loss of at least $90 million in fiscal 2022
Rite Aid is adjusting some guidance for fiscal 2020 and 2021 after a challenging Q4.
