ARTICLES BY THIS AUTHOR
- 7/6/2020
Uber acquires Postmates for $2.65 billion
The U.S. on-demand food delivery market has seen its second mega-merger in less than a month. - 7/6/2020
Survey: Returns are critical to e-commerce success
The returns experience plays a big part in online shopper satisfaction. - 7/6/2020
Report: Amazon postpones Prime Day until October
Amazon is reportedly delaying its annual Prime Day online sales extravaganza an additional month, from September to October. - 7/6/2020
America’s top customer service provider is…
The U.S. companies with the best customer service include retailers in the luxury, quick-service restaurant, specialty outdoor, grocery, and online bridal/maternity verticals. - 7/2/2020
CSA Exclusive: Bob’s Discount Furniture puts premium on safe reopening
Bob’s Discount Furniture is going beyond government guidelines for its comprehensive COVID-19 store reopening strategy. - 7/2/2020
Survey: Online shoppers want returns reassurance
As e-commerce purchases grow during the COVID-19 pandemic, so do customer concerns about online returns. - 7/2/2020
Survey: Omnichannel alcohol trends likely to last beyond COVID-19
Consumers who began ordering alcohol online during the pandemic may have discovered a long-term preference. - 7/2/2020
Francesca’s plans mobile app amid COVID-19 sales slump
A struggling young women’s apparel retailer is developing its first mobile app in time for Black Friday. - 7/2/2020
Unilever enters digital marketing initiative with Alibaba
A CPG giant is leveraging third-party artificial intelligence (AI) to enhance omnichannel marketing. - 7/1/2020
The top 10 cities for SMB e-commerce adoption during COVID-19 are…
Mobile payment provider Square is revealing the U.S. cities where it seeing the biggest percent increase in new sellers moving online in response to COVID-19.