Sam’s Club rolls out smart lockers for safeguarding employees’ handheld devices

Sam’s Club is ensuring that the handheld devices used by store associates are kept safe and properly charged.

The warehouse club retailer, a banner of Walmart Inc., is deploying mobile device management locker technology from ARC across all stores nationwide. The tech-enabled lockers will keep the thousands of company-owned handheld devices Sam’s Club provides to its store associates charged, protected and fully functional. 

ARC's mobile device management lockers, which Sam’s Club will roll out to all store locations starting later in 2023, provide one-to-one device tracking and proprietary charging technology in each locker. The lockers are configured to allow for quick scan-in and scan-out of devices, and issue-reporting technology signals the need for mobile device maintenance and repair.

In store locations where Sam’s Club is already deploying the smart lockers, the retailer reports a large decrease in annual device loss and says the technology helps save associates time on a daily basis.

"We are excited to partner with ARC on this technology that we feel is a key part of our device strategy and ensures all associates can quickly and easily access a device,” said Chad Donath, senior VP of operations for Sam's Club. “Our associates are already telling us these lockers allow them to stop worrying about lost or damaged devices and gives them more time to focus on taking care of our members. All of our stores and our associates will benefit from this technology. It's just easier." 

“They [Sam’s Club] set the bar for operational excellence in retail, and we're thrilled that ARC will be integrated at scale with their device strategy to help maximize club efficiency,” Douglas Baldasare, founder and CEO of ARC. “This partnership is a clear message that retailers no longer have to struggle with their enterprise mobile devices. Sam's Club associates can now focus on continuing to deliver the absolute best member experience." 

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Headquartered in Bentonville, Ark., Sam's Club is a division of Walmart Inc. and operates nearly 600 stores in the U.S. and Puerto Rico.