Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 8/20/2023
Here’s what customers like – and don’t like - about returns
A new survey reveals consumer preferences for retailer return policies. - 8/17/2023
How retailers can get ‘smart’ for the holidays with AI
Artificial intelligence (AI) and machine learning (ML) technology can transform your holiday preparation efforts. - 8/17/2023
Do shoppers still care about Black Friday and Cyber Monday?
A just-released survey details consumers' holiday shopping plans — and how they plan to save money. - 8/17/2023
Amazon files two lawsuits targeting phony reviews
Amazon is going to court over what it says are organized efforts to post fake customer reviews on its site. - 8/17/2023
Salesforce: Mobile, AI, social technology disrupts retail
A new consumer survey from Salesforce indicates leading-edge technologies are transforming the shopping experience. - 8/16/2023
Study: AI will have a $580 billion impact on Amazon and Walmart
Two retailers will account for close to 40% of an expected windfall from radical industry transformation caused by artificial intelligence (AI). - 8/16/2023
Shop Rite rolls out inventory robots to more stores
An initial pilot of shelf-scanning robots at Shop Rite is showing promising results. - 8/16/2023
Walmart leveraged Roku for curated celebrity campaign
Walmart offered shopping carts and playlists curated by celebrities in a promotion on a major streaming TV platform. - 8/16/2023
Petco upgrades app, expands online delivery partnership
Petco Health and Wellness Company Inc. is updating its mobile app and offering national delivery via a well-known third-party platform. - 8/16/2023
Waffle House enables contactless payment, unifies store data
A fast-casual breakfast chain is overhauling its store operations.
