ARTICLES BY THIS AUTHOR

• 10/13/2019

  Shoppers do research ahead of major holiday sales

  Although Black Friday and Cyber Monday don’t occur until late November and early December, many shoppers are preparing now. 

  CSA GUEST AUTHOR

  
• 10/9/2019

  Top technology trends impacting e-commerce customer experience

  Here are four technologies that are changing customer service delivery for e-commerce.

  CSA GUEST AUTHOR

  
• 10/6/2019

  Guest Column: The power of collaboration

  In order to compete with Amazon, traditional retailers must forget old notions of competition.

  CSA GUEST AUTHOR

  
• 10/3/2019

  Best Practices: How retailers can prepare for outages caused by natural disasters

  During hurricane season, consumers’ priorities shift toward stocking up on necessities from grocery and home improvement stores.

  CSA GUEST AUTHOR

  
• 9/29/2019

  Guest Column: How intelligent systems can enhance sustainability for fresh retailers

  CSA GUEST AUTHOR

  
• 9/26/2019

  Analysis: Sam’s Club’s new offering is a likely healthcare disruptor

  Sam’s Club recently announced it would be expanding its role in health care from pharmacy service to programs offering first-level preventive care for its members.

  CSA GUEST AUTHOR

  
• 9/4/2019

  The Future of Retail Metrics: Traditional benchmarks no longer give full picture

  CSA GUEST AUTHOR