ARTICLES BY THIS AUTHOR
- 10/15/2019
Natural Disasters: Proactive steps retailers should be taking
It is imperative that retailers are prepared for emergencies caused by the high winds, heavy rainfall, and flooding that stem from natural disasters. - 10/14/2019
Shoppers do research ahead of major holiday sales
Although Black Friday and Cyber Monday don’t occur until late November and early December, many shoppers are preparing now. - 10/10/2019
Top technology trends impacting e-commerce customer experience
Here are four technologies that are changing customer service delivery for e-commerce. - 10/7/2019
Guest Column: The power of collaboration
In order to compete with Amazon, traditional retailers must forget old notions of competition. - 10/4/2019
Best Practices: How retailers can prepare for outages caused by natural disasters
During hurricane season, consumers’ priorities shift toward stocking up on necessities from grocery and home improvement stores. - 9/27/2019
Analysis: Sam’s Club’s new offering is a likely healthcare disruptor
Sam’s Club recently announced it would be expanding its role in health care from pharmacy service to programs offering first-level preventive care for its members.