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Artificial Intelligence

  • Study: Customer service reps have trouble meeting metrics

    Boston – The stereotype of the beleaguered customer service representative who can’t keep up may have some truth to it. A recent study from Glance Networks, a provider of visual engagement, found that 73% of customer service professionals have difficulty meeting their performance metric goals.

  • Wendy’s opens IT innovation center

    Dublin, Ohio – The Wendy’s Company is the latest retail chain to open a dedicated technology center. Wendy’s has launched 90 Degrees Labs near the campus of The Ohio State University in Columbus, Ohio.

  • TechBytes: Three Takeways from MIT CIO Symposium

    I’ve been attending the annual CIO Symposium hosted by the MIT Sloan School of Management for several years now, and always walk away with a fresh batch of thoughts from top business, IT and academic minds. Here are three of the most valuable insights I learned at the recent 2015 edition of the conference.

    Know Your Customer – Now

  • Millennials: The new retail standard bearer

    A new wave of consumers is quickly becoming the most powerful economic force in retail, and it is causing retailers to refine plans on how to meet the needs of this new generation.

    While some retailers may see Millennials as a unique group that forces massive change, GameStop sees them as well-informed, independent consumers who are causing us to rise to an even higher level of service.

  • Staples aims at Amazon with innovative, efficient, data-driven IT

    Framingham, Mass. – Staples Inc. sees Amazon.com as its biggest competitor, and is not shying away from the competition. During a panel discussion at the MIT Sloan CIO Symposium held May 20 in Cambridge, Massachusetts, Staples CIO Tom Conophy explained his company’s intentions in its rivalry with the e-commerce giant.

    “We’re going after Amazon in a big way,” declared Conophy. “We were an original disruptor in retail but lost our way. We didn’t see the onslaught of Amazon coming.”

  • Manhattan Associates, Verifone partner on POS, EMV

    Atlanta – Manhattan Associates Inc. is entering a strategic alliance with Verifone that will offer retailers flexible and secure point of sale (POS) solutions as well as streamlined EMV migration. As part of the alliance, Verifone Point, which is built on Verifone’s Secure Commerce Architecture (SCA) will support Manhattan Associates’ POS solution.

  • Phillips Edison develops leaders with Innovation Labs program

    Salt Lake City - Phillips Edison & Co. is introducing a new program created to empower and prepare emerging leaders for a successful future. Innovation Labs is a professional development series that places associates from various departments on a team and assigns a real-life challenge facing the company.

  • For Retailers, People Are Better than Proxies

    By Jeff Collins

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