WORKFORCE

Macy's Inc. is launching a “social purpose” platform to achieve positive societal change that includes commitments to its employees, communities and the planet at large.

The Wendy's Company is launching a new franchise recruitment initiative aimed at increasing restaurant ownership among “underrepresented populations.”

We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere.

A third Starbucks location — and the first outside of New York — has voted to unionize.

Employees at Target stores and distribution centers could see some of the highest wages in the retail industry.

Robotic innovation continues spreading across the retail enterprise – popping up to automate an increasing variety of tasks.

A leading denim brand is shifting valuable labor resources from mundane tasks to higher-value initiatives with robotic automation.

Retailers are accelerating plans to enhance the in-store customer and associate experience with mobile and automated technologies.