NRF 2020: It’s the customer, stupidTwo sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales. Kronos survey finds many stores were understaffed for holiday seasonOnly one in three stores were fully prepared in terms of holiday staffing. Things Remembered keeps productivity in mind A specialty gift retailer is optimizing workforce performance with artificial intelligence (AI). Marks & Spencer shifts into advanced scheduling A British retail giant is combining employee communication channels to enable real-time, collaborative shift management. NRF session preview: Maximizing frontline performance Store associates are key to providing one of the few components that online retailers cannot match: the human touch. Lowe’s gets a jump on spring with in-store hiring blitz It’s only January but spring is in the air at Lowe’s Companies. New York, New Jersey among states with 2020 minimum wage hikes The New Year brought with it with minimum wage hikes in a total of 26 states and the District of Columbia. Six ways to reduce your workforce management costs Labor costs are increasing. Commentary: Preventing Employee No-Shows Anyone who has managed a business has probably experienced that familiar jolt of panic that hits when an employee still hasn’t arrived 30 minutes after their shift was set to begin. CSA Exclusive: Save A Lot mobilizes for superior execution Save A Lot is looking to improve its customer experience and employee training with a mobile execution management app. First Previous 101 102 103 104 105 Next Last
