Walgreens optimizes store operations and security

Walgreens Boots Alliance is leveraging an analytics solution to uncover store issues and resolve areas of loss in real time.

The pharmacy and health care services retailer is utilizing the Zebra Modern Store framework and Zebra Workcloud Actionable Intelligence software to improve asset protection, equip associates with technology and optimize operational visibility across its network of 8,000 stores across 50 states. 

Walgreens is also deploying Zebra Workcloud Task Management and Workcloud Demand Intelligence software as part of its effort to reduce total lossm enhance task management and optimize inventory in its stores. 

"Recognizing the advantages of today's digital technologies, we implemented Zebra’s leading-edge software and hardware solutions to streamline our operations and better support our employees and customers," said Tim Bailey, senior manager, asset protection solutions, Walgreens Boots Alliance. "The integration of Zebra's solutions has yielded positive outcomes, empowering our business with tools to enhance associate engagement, improve inventory accuracy, and elevate the customer experience."

According to Walgreens, deploying the Zebra Workcloud Actionable Intelligence solution resulted in a net gain of millions of dollars over five years and has benefited 20,000 associates companywide, including asset protection, store operations, pharmacy managers and inventory specialists. 

Utilizing Workcloud Actionable Intelligence, Walgreens has also been able to reduce phantom inventory, shelf gaps, and high shrink rates from markdown non-compliance while increasing fraud detection, reducing waste by 27%.