Study: Automated call centers carry hidden costA new survey indicates call center automation drives away customers, incurring losses. Survey: Webrooming, showrooming popular with shoppersConsumers are proving themselves comfortable using multiple channels on the path to purchase. Walmart reportedly fields outside interest in JetBlack Is Walmart thinking of divesting JetBlack? Survey: Social media affects less than half of consumers Social influencers in particular are failing to resonate with many shoppers. Wolferman’s Bakery debuts as online ‘neighborhood shop’ A Harry & David brand is repositioning its assortment, marketing, and social media presence. Kendra Scott keeps customers informed with inventory awareness A fast-growing specialty jewelry retailer leverages granular data insight for targeted recommendations. Vroom hits the gas on digital financing The national online used auto retailer is streamlining the loan process for its customers. Report: Rent the Runway cites warehouse system in service issues The fashion rental pioneer is reportedly facing widespread complaints of late and missed deliveries. Carvana gets cars to shoppers sooner in Oklahoma City The omnichannel used car platform is adding a fulfillment option for customers in the Oklahoma state capital. Amazon eases voice shopping with new Alexa-enabled hardware The e-tail giant’s 2019 devices event included shopping-friendly wearables and a major in-car Alexa integration. First Previous 901 902 903 904 905 Next Last
