Kendra Scott keeps customers informed with inventory awareness

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Kendra Scott keeps customers informed with inventory awareness

By Dan Berthiaume - 09/26/2019

A fast-growing specialty jewelry retailer leverages granular data insight for targeted recommendations.

With more than 100 stores, Kendra Scott seeks to maintain its high level of personalized customer service. Using several cloud-based Oracle Retail solutions, the retailer is able to consistently track each stone and metal in its product line. This provides store associates with an accurate, organized, and singular view of inventory.

In addition, associates can monitor customer transactions, preferences, and history within Oracle Retail. Armed with this information, associates can recommend shoppers to add pieces to an existing jewelry collection or browse similar styles. Moreover, customers can now seek counsel from Kendra Scott associates to find gifts.
Kendra Scott chose Oracle PartnerNetwork (OPN) gold level member Logic Information Systems to deploy Oracle Retail Merchandising Cloud Service, Oracle Retail Insights Cloud Service, Oracle Retail Xstore Point-of-Service and Oracle Retail Customer Engagement Cloud Service.

“Our goal is to understand and deliver on the needs of the business,” said Jim Dunlap, CIO, Kendra Scott. “As an organization, we needed a partner who could deliver best in class retail functionality in the cloud. We chose Oracle to deliver a scalable and flexible solution."