TECHNOLOGY

Despite retailers’ efforts to deliver sophisticated shopping experiences, crucial gaps between digital and in-store touchpoints still exist.   That's according to “The State of Omnichannel Commerce: A Mystery Shopping Study.” The report, from Kibo, assessed the personalization and omnichannel sophistication across 30 popular and growing retailers’ desktop, mobile and in-store buying touchpoints.   

For the third straight year, L.L.Bean has beat out Amazon in a customer service ranking.   The outdoor outfitter came out on top in Prosper Insights & Analytics’ annual review of service excellence among retailers, with Amazon a close second. Rounding out the top five; Lands’ End, Fingerhut, and Kohl’s.  

American Apparel’s website has been hinting about a summer relaunch for some time — now its parent company is making good its promise.   Gildan Activewear, which purchased the specialty retailer at a bankruptcy auction earlier this year, is preparing to relaunch the brand’s e-commerce website, according to Bloomberg. However, this is only the first project on its list of retail plans.  

FedEx is giving its customers an early holiday gift — while taking a stab at its rival UPS.   The delivery service announced that it will forego additional surcharges on deliveries this holiday season — unless packages require additional handling, are oversized or unauthorized. FedEx made the decision based on the growing volume of large packages moving through the FedEx Ground network during the holidays.   

What's in a name? That's a question Dunkin' Donuts is wrestling with.   In a move to get people to think of the chain more as a coffee destination, the company is considering eliminating "Donuts" from its name, according to several media reports. In a test, the chain will open a new location, in Pasadena, California, that will be simply called Dunkin'. Several other locations will also be given the condensed name.   

Amazon’s investments in the shoe business are paying off.   While 2017 is not even close to over, it is shaping up to being a strong year for shoes on Amazon. The company has already experienced 18% growth year-over-year during the first two quarters, alone. For 2016, Amazon had a total of 35% year-over-year growth, according to a study by One Click Retail.   

Thousands nationwide turned out Wednesday for the chance to join Amazon’s growing workforce.   The online giant hosted a multi-state job fair on Aug. 2, focused on hiring full-time and part-time associates for positions across nearly a dozen of its U.S.-based warehouses. The event had such a massive turnout that Amazon said it received "a record-breaking 20,000 applications,” according to CNBC. This is almost half of the 50,000 roles the company says it has available across its fulfillment network.

One of the retail tech start-ups from the inaugural class of the Target + Techstars retail accelerator program is expanding.