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Whole Foods fined $800,000 for overcharging
Austin, Texas – Whole Foods Market Inc. is being fined about $800,000 for charging excessive prices in California. Inspections of Whole Foods and Mrs. Gooch’s stores in the state revealed that the retailer was charging for the weight of salad bar containers, selling prepared foods by the item rather than the pound, and labeling items as heavier than their actual weight.
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Survey: L.L. Bean tops in online customer service for May
New York - L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. According to monthly benchmark analysis from customer service analysis provider StellaService, L.L. Bean’s performance was strong in nearly every area — fourth in phone, sixth in email, eighth in chat and fourth in returns/refunds.