OPERATIONS / SUPPLY CHAIN

Report: Walgreens pharmacy system goes down
An ongoing computer glitch has been wreaking major havoc at Walgreens. According to the Chicago Tribune, the Deerfield, Illinois-based drugstore giant was gradually restoring its automated pharmacy system this week after a massive outage on Sept. 22.

Pharmacists at all 8,200 U.S. Walgreens stores had to start manually filling prescriptions on Tuesday morning after the glitch occurred following overnight maintenance. As of the afternoon of Sept. 24, thousands of stores still lacked access to Walgreens’ central pharmacy database.
Meijer treads lightly with Skechers expansion
Six months after opening a Skechers concept shop, Meijer is taking the next step in what appears to be a more ambitious rollout of the branded shop to additional footwear departments.

IBM expands retail development locations

IBM aims to increase the solutions and services it offers the retail industry with two new centers. On Sept. 24, IBM opened a new global headquarters for IBM Commerce and new hub for its Watson artificial intelligence platform in San Francisco.

In addition, IBM is partnering with The Fung Group on a new large-scale laboratory for rapid experimentation with omnichannel retail technologies, which opened in Shanghai, China on Sept. 24.
Survey: Apple Pay shines in customer satisfaction

Apple Pay is significantly outdoing other contactless payment methods in at least one important area. According to the latest Contactless Payment Index results from eDigitalResearch, 51% of Apple Pay users are extremely satisfied, compared to 32% of contactless card users who said the same
Sigma Beauty orders omnichannel success

Front-end customer engagement is only as good as its back-end support. Realizing this fact, omnichannel specialty beauty retailer Sigma Beauty is enlisting eBay Enterprise to provide fulfillment and freight services. T
J.C. Penney names new chief merchant

Veteran J.C. Penney merchant John Tighe has been elevated to fill the role of executive VP and chief merchant held by Liz Sweney who is retiring.

The change, announced Sept. 23, was effective immediately. Tighe and Sweeney joined the company in 2002 and 2000, respectively, and Sweney served as chief merchant since March 2012. She will remain with the company in an advisory role through year end.
REI promotes 25-veteran

REI has promoted Rachel Ligtenberg to VP of retail following a 25-year tenure with the company.

In her new role, she adds retail operations to her current responsibilities of leading store design, visual merchandising and the co-op's flagship strategy.

Ligtenberg will continue to enhance REI's retail experience through new store design concepts to showcase its products, services and educational programs.
Kroger adds new wrinkle to Leadership Summit

Kroger’s annual Leadership Summit will begin in unconventional fashion when thousands of employees form a human breast cancer awareness ribbon Sept. 29 on the field of Paul Brown Stadium in Cincinnati.
Infographic: Clues that reveal online fraud

The best means of online fraud remediation is to flag and prevent fraudulent transactions before they are processed. But what are the telltale signs of a fraudulent account?

A new infographic from antifraud software provider Sift Science highlights some common risk factors retailers should look out for. For example, if three other accounts share a shipping address, it is four times more likely to be fraudulent. If two other accounts share the same credit card, it is five times more risky.
Walmart buys Silicon Valley solution for Sam's Club

Walmart has returned to its acquisitive ways in Silicon Valley with the purchase of PunchTab, a four-year old company with talent and technology to help the retailer’s Sam’s Club division better personalize offers.

Jeremy King, head of WalmartLabs, and Jamie Iannone, president and CEO of Samsclub.com announced the deal to acquire PunchTab in a joint statement on the @WalmartLabs site. The deal involves the purchase of PunchTab’s and six employees who will join WalmartLabs including founder Mehdi Ait Oufkir.