Insights

The theme of SAP’s annual Sapphire conference, in Orlando, Florida, was “Run Simple.” SAP focused on how its HANA business intelligence platform and growing number of HANA-powered applications can assist companies with the complicated task of creating simple enterprises that run on real-time data.

However, underneath the SAP-specific information was a lot of more general insight into how IT is disrupting the way businesses operate and engage their customers. Following are three insights with particular relevance for retailers.

The EMV liability shift occurs Oct 2015 and the United States expects six million to eight million EMV cards to be deployed by the end of the year. Payment solutions giant Ingenico Group believes many merchants will not be ready. (Ingenico Group is an active member of both the Smart Card Alliance and the EMV Migration Forum, which are cross industry organizations focused on easing the U.S. EMV implementation.)

Based on his expertise in EMV transitions, Ingenico Group North America president Thierry Denis offers the following observations and advice:

By Bobby Koscheski, ACI Worldwide

EMV compliance is coming and when it hits, it will change the way payments happen across America. Today, when consumers make non-cash purchases at any number of their favorite merchants in the U.S., they stand in front of payment terminals, swipe their cards and follow the on-screen prompts. EMV will require new payment processes that, while seemingly small to those instituting the change, require a shift in behavior that could feel monumental to consumers.
 

By Ken Westin, Tripwire

For the second time in a year, Sally Beauty Holdings, which owns U.S. Sally Beauty stores, is currently investigating reports of unusual activity involving payment cards used at some of their stores.

By Kevin Hughes, JLL

1. Keep Your Options — And Doors — Open: The Americans with Disabilities Act (ADA) is designed to prohibit discrimination and ensure equal opportunity for people with disabilities. In effect since 1991, it has undergone updates, affecting most commercial real estate in some fashion. In fact, all commercial spaces used by the public – as well as many employee-use areas – are required by law to comply with ADA regulations.

By Jessica Lee, senior manager of mobile, HelloWorld

By Mihir Kittur, co-founder and chief innovation officer, Ugam

2015 is seeing enormous growth in the number of product SKUs listed online, and e-commerce and content managers will be tasked with the rapid onboarding of those SKUs. However, adding SKUs alone won’t be enough; they also need to have the right assortment and the right price and deliver a better shopper experience.

Now that the smoke has cleared from the initial release of the Apple Watch, retailers can take a more objective look at how this latest innovation in wearable technology might disrupt customer engagement and the overall customer experience. Here are three thoughts on how Apple Watch could shift the retail landscape.

Small Screen, Big Challenge/Opportunity