Survey: Retailers fail to meet online customer search expectationsThere is a jarring disconnect in what consumers expect from online search and what e-commerce retailers are delivering. How does AI affect customer behavior?A new survey reveals how consumers respond to artificial intelligence-based customer service interactions, such as with automated chatbots. The Fresh Market combines live shopping, ad targeting The Fresh Market is enabling CPG companies to run ads during its shoppable live videos. Michaels offers new credit card tied to rewards program The Michaels Companies Inc. is expanding its recently updated rewards offering with a new branded credit card. Uber migrates critical cloud solutions to Oracle, Google Uber Technologies Inc. is entering strategic cloud partnerships with two major enterprise technology platforms. Exclusive Q&A: How retailers can get to know their customers Merchandising success requires understanding your customers on a personal level. Chinese e-commerce retailer JD to launch version of ChatGPT JD Group is leveraging its proprietary artificial intelligence (AI) platform to create a new industrial application. Consumers trust these three retailers with their data Consumers have some serious misgivings about their privacy when using technology, but think their personal data is safe with three specific retailers. Exclusive Q&A with DTC brand Chubbies customer experience manager A direct-to-consumer specialty menswear brand is using cloud-based scalability to ensure proper customer help desk staffing levels. Three regional retailers showing customers love this Valentine’s Day Customers can receive big love even from smaller retailers. First Previous 96 97 98 99 100 Next Last