Sally Beauty optimizes IT operations with AI-based automation
Sally Beauty Holdings Inc. is transforming its enterprise with the help of a third-party artificial intelligence service provider.
The largest omnichannel hair color retailer in the U.S. is strategically collaborating with digital services and consulting firm Infosys to drive enterprise-scale IT transformation. Infosys will implement best practices in IT operations at Sally Beauty in an effort to create efficiencies through the optimization of IT service delivery with 24/7 predictive and proactive monitoring.
"We are excited to be collaborating with Infosys as we take Sally Beauty Holdings into the future by modernizing our IT service delivery and meeting the goals set by our 'Fuel for Growth' initiative," said Scott Lindblom, CIO at Sally Beauty. "Embracing AI-amplified IT is a significant step forward for us in enabling us to, in turn, deliver exceptional experiences for our customers."
Sally Beauty also intends to standardize and simplify its IT systems and services by implementing AI-driven hyper-automation, which will enable the retailer to operate an AI-first enterprise stack. The project will consolidate numerous support services, drive process improvements and optimize costs over a five-year window.
"We are delighted to partner with Sally Beauty Holdings in their journey to embrace industry leadership and excellence in customer experience," said Karmesh Vaswani, executive VP and global head of consumer, retail and logistics at Infosys. "Our assembly of Infosys Topaz applied AI assets, shaped from years of our global experience in the retail and consumer goods world, will help SBH to leapfrog ahead with an AI-first enterprise stack. Our collaboration exemplifies the commitment Infosys has to empowering businesses to accelerate its AI-led transformation while amplifying customer delight and operational efficiency."
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Based in Denton, Tex., Sally Beauty Holdings Inc. sells and distributes professional beauty supplies globally through its Sally Beauty Supply and Beauty Systems Group businesses. The company operates approximately 5,000 stores, including 141 franchised locations.
