As e-commerce has accelerated, so had the demand for warehouse space. According to a report from CBRE, nearly 14 million square feet of big-box retail space in the U.S. has been converted to industrial space.
Richard Armour, senior VP, e-commerce at The Michaels Companies, recently spoke with Chain Store Age about how the leading arts and crafts retailer quickly developed and introduced a wide variety of omnichannel offerings as COVID-19 necessitated store closings.
Under the pandemic’s ongoing public health and economic impact, retailers are being challenged to do everything possible to lower the risk of COVID-19 transmission in their indoor shopping areas and work environments.
Confounding dour predictions of soggy holiday sales — and defying COVID headwinds — America’s resilient shoppers drove the November-December holiday period to a record-breaking $768 billion in sales, a remarkable 8.6% leap from last year’s $707 billion.