Insights

The technology-enabled “store of the future” is developing now, in several different directions. 

In 2020, U.S. retail returns totaled $428 billion. That's 10.6% of total retail trade.

Expect more retailers to build out their online ad platforms.

We at North American Properties realized that in order to successfully emerge from the pandemic, we needed to reinvent our approach to operations, leasing, and events.

As e-commerce booms, so does online identity fraud. 

The pandemic has left retailers asking two major questions. First: When people can’t — or won’t walk — into my store, how can I retain customer connection and loyalty? Second: When things return to a relative normal, how will I position my brand for long-term competitive success?

Delivering an engaging and inspiring digital experience to consumers is one guaranteed way to establish a competitive advantage in the e-commerce market.

About 80% of shopping is still in store, so store design still matters a lot

Having been born in 1970, I squarely land in the demographic known as Generation X. 

It’s no secret that the digital era has caused retailers to completely rethink how they can meet the constantly shifting demands of the consumer. 

Over four decades as a retail real estate developer, Ralph Conti has pretty much seen it all.

Even pre-pandemic, retailers were keenly aware of intensifying pressures on their businesses.