OPERATIONS / SUPPLY CHAIN

New York -- Cathy Green Burns, president of Food Lion, has left the company and is being succeeded by Beth Newlands Campbell as part of a major organizational shakeup at Delhaize America, according to published reports. Delhaize America is a division of Brussels-based Delhaize Group. Campbell previously served as president of Hannaford Supermarkets.

New York — Last-minute holiday shoppers will have some help from Macy’s this year, as the retailer plans keep most of its stores open 48 hours straight the weekend before Christmas, from 7 a.m. Dec. 21 through 7 a.m. on Dec. 23.

The 48-hour shopping marathon coincides with Macy’s final scheduled One-Day Sale of the year, which concludes at 7 a.m., Dec. 23. While the sale ends Sunday morning, 57 stores will remain open 24 hours or offer extended late hours until close on Christmas Eve.

New York -- Although consumers are defecting in growing numbers, the majority say they could have been retained, according to survey results released Wednesday by Accenture.

According to the Accenture Global Consumer Survey, in 2012 one-in-five consumers switched companies they buy from -- including retailers, wireless phone and Internet service -- marking a 5% increase in switching over 2011 levels. However, the survey also found that 85% of consumers say the companies could have done something differently to prevent them from switching.  

Ridgefield, Conn. -- Schimenti Construction announced it has completed an expansion of its company headquarters in Ridgefield, Conn., doubling the size of the space from 10,000 sq. ft. to 20,000 sq. ft.

The expansion also includes a redesign of the main floor with the creation of a new reception area. A new executive conference room has been added on the first floor, as well as new waiting areas on both floors. A training space has been incorporated into the new design and a new employee café features a Starbucks coffee bar.

Portland, Maine -- CashStar found in its latest survey that nearly 56 million adult online Americans are likely to forget to buy a gift for their mail carriers and nearly 44 million are likely to forget to buy a gift for their neighbors.

The survey, conducted online nationwide by Harris Interactive on behalf of CashStar, examined when online American adults remember to buy gifts and who they end up forgetting.

Framingham, Mass. -- A survey by Staples of 1,000 American shoppers revealed that the majority tend to wait until the last minute to mail holiday gifts.

The Staples Winter Holiday Survey found that two-thirds of those polled confessed to sending holiday cards out too late and nearly half admitted to shipping gifts at the last minute.

St. Petersburg, Fla. -- HSN announced Tuesday it has appointed Karen Etzkorn to the newly created position of chief information officer of HSNi, effective Jan. 3.

Etzkorn is charged with overseeing all aspects of information technology for HSNi's two operating segments -- HSN and Cornerstone.

Etzkorn was most recently senior VP and CIO for Ascena Retail. Prior to that, she was senior VP and CIO at Tween Brands and has also held senior technology roles at The Home Depot, Williams-Sonoma, Gap and Limited.

Armonk, N.Y. -- IBM announced Tuesday the closing of its acquisition of Kenexa, a provider of recruiting and talent management solutions, for approximately $1.3 billion.

IBM said that Kenexa complements its strategy of bringing relevant data and expertise into the hands of business leaders within every functional department, from sales and marketing to product development and human resources.