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OPERATIONS / SUPPLY CHAIN

  • Consumer confidence rises on economic optimism

    New York -- A Thursday report by Bloomberg said that U.S. consumer confidence for the week ended May 19 advanced, indicating that Americans’ outlook on the economy is optimistic.

    The weekly Bloomberg Consumer Comfort Index increased to minus 29.4 from minus 30.2 the prior week. A measure of personal finances was positive for a sixth consecutive week, the longest stretch in more than five years, according to Bloomberg.

  • A.T. Kearney study: Retailers under-utilizing customer data

    Chicago -- Leading retailers are much better than other retailers at collecting data, measuring activities, acting on their insights, and measuring again to see the results, according to A.T. Kearney’s 2013 Achieving Excellence in Retail Operations (AERO) Study.

  • Unruly Media study: This Bud video’s for you

    New York -- Almost all (97%) social video ad shares of alcohol brands during fourth quarter 2012 and first quarter 2013 were for four brands, Budweiser, Neft Vodka, Carlsberg and Heineken, according to a new report from Unruly Media.

    Findings from “Untapped Potential: The State of Sharing in the Alcohol Sector” indicate Budweiser (59%) and Neft (24%) accounted for most of this social sharing activity.

    Overall, wine brands have been the slowest to embrace social video ads, accounting for less than 1% of sharing activity.

  • Burger King expands delivery service to two new markets

    Miami -- Burger King Worldwide announced Thursday that it has expanded its meal delivery program to include Las Vegas and Sacramento, Calif.

    The BK Delivers program, which currently delivers meals to homes and offices in New York, Miami, Houston, Los Angeles, Chicago, San Francisco and Washington, D.C., will now have six participating restaurants in Sacramento and eight more in Las Vegas implementing the service.

  • Judge weighs injunction against Abercrombie & Fitch over store accessibility

    Denver -- A federal judge in Denver is considering an injunction after ruling that nearly 250 Abercrombie & Fitch stores, including its namesake and Hollister banners, are unfriendly to the disabled, the Associated Press reported.

    The judge agreed in March with the Colorado Cross-Disability Coalition that the stores limited access for wheelchair-bound customers.  He said the only option under the Americans With Disabilities Act is an injunction ordering the problems to be fixed, the report said.

  • Zale swings to profit in Q3; names former CEO of Signet as chairman

    Dallas — Zale Corporation, a specialty retailer of diamond and other jewelry products, has elected former Signet CEO Terry Burman as a director and as chairman of the board. John B. Lowe Jr., who has served as chairman for the past five years, will remain on the board.

  • BDO report: Retailers rate economy and regulatory as top risks

    Chicago -- General economic conditions and federal, state and/or local regulations rank as the top two risks facing the retail industry, according to a new report by BDO USA. The report, an analysis of the risk factors listed in the most recent 10-K filings of the largest 100 public U.S. retailers, found that federal, state and local regulations have increased as a risk among the nation’s largest retailers.

  • Kohl's names Starbucks' exec chief customer officer

    Menomonee Falls, Wis. -- Kohl’s has appointed Starbucks executive Michelle Gass to the newly created position of chief customer officer. She will report directly to Kohl’s chairman, president and CEO Kevin Mansell.

    Gass, who joins Kohl’s on June 17, will have leadership responsibility for Kohl’s branding across all channels. She will oversee all marketing efforts, the company’s high growth e-commerce business on Kohls.com and the customer’s total omnichannel experience.

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