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OPERATIONS / SUPPLY CHAIN

  • Report: Facebook plans Trending Topics

    Menlo Park, Calif. – Facebook will reportedly soon begin testing a new feature called “Trending Topics” with some U.S. mobile users. As reported by All Things D, Trending Topics will display a banner highlighting a specific topic. If the user clicks the banner, they will see related comments and posts from friends and other Facebook users they don’t know.

  • Report: U.S., global customer satisfaction improves

    San Francisco - Customer satisfaction is on the rise globally after more than a year in decline, with the average global customer satisfaction rating reaching 81% in the second quarter of this year. According to the new quarterly Zendesk Benchmark report, this about a 4% increase from an average rating of 78% in the previous quarter and the highest average rating since the first quarter of last year.

  • Report: The five types of social back-to-school consumer

    Boston – Retailers trying to successfully attract business from back-to-school shoppers need to understand the different types of customer segments they must target. According to a new report from social media analytics software provider Crimson Hexagon, back-to-school consumers fall into five broad categories based on how they broadcast their goals, choices, experiences, and opinions about back-to-school shopping on social media.

    The five types of social back-to-school consumer are:

  • Cabela’s uses mobile payments in loyalty promotion

    McLean, Va. – Cabela’s used mobile payment processing software from Sage Payment Solutions at seven recent Family Outdoor Days events for holders of its Cabela’s Club Visa card. Sage Mobile Payments was successfully deployed at the Dilliner, Pa., Berlin, Wis., Puyallup, Wash., and Billings, Mont. Family Outdoor Days on June 1, June 20, July 13 and July 27, respectively. The three remaining Family Outdoor Days events will occur in Prior Lake, Minn., on Aug. 10, Cedar Fort, Utah, on Aug. 24, and Kearney, Neb., on Sept. 28.

  • Interbrand Design Forum announces seven new hires

    Dayton, Ohio -- Retail design firm Interbrand Design Forum has announced seven new hires to support its continued growth. Staff additions include three new members to the environmental design team, a fixture specialist and several supporting staff members.

    Ryan Slicer has been named Senior Environmental Designer. Previously he worked with WD Partners.

    Amanda Handermann joins as an Environmental Designer. Before coming to Interbrand Design Forum she co-founded the Wig Wam Collaborative, a multi-disciplinary freelance design team.

  • Wal-Mart labor settlement calls for safety fixes at 2,857 stores

    Washington, D.C. -- In a settlement agreement with the U.S. Labor Department, Wal-Mart Stores Inc. has agreed to improve safety conditions for employees who use trash compactors and cleaning chemicals at 2,857 Walmart and Sam’s Club stores in 28 states.

    The retailer will also pay a $190,000 fine to fix hazards uncovered during an Occupational Safety and Health Administration inspection at a store in Rochester, N.Y.
     

  • Macy’s to offer Lids departments

    New York – Macy’s has reached an agreement with Lids Sports Group to offer licensed departments called Locker Room by Lids that will sell Lids merchandise both in Macy’s stores and on the retailer’s website. Lids Sports Group will operate the departments, which will be the exclusive source of Macy’s in-store team sportswear.

  • Former Brooks Bros. exec named chief of The Limited

    Columbus, Ohio -- The Limited said Wednesday it has appointed former Brooks Bros. president and COO Diane Ellis as its new CEO, effective Aug. 26.
     
    In her role at Brooks Bros., Ellis oversaw information technology, human resources, retail and outlet stores, planning and allocation, product development, sourcing, supply chain, e-commerce and finance.

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