OPERATIONS / SUPPLY CHAIN

New York -- As more dollars are spent online and consumers become savvier in product knowledge and comparison shopping, retailers must rethink their customer experience strategies.

Chain Store Age’s Webinar, “Creating the Ultimate Experience: Research Shows How to Increase Customer Loyalty,” will provide insight into how retailers can capture more revenue through a consistent and well-executed customer experience. Webinar attendees will receive a complimentary research report detailing the full research findings.

New York -- Shaky consumer confidence and increased efficiencies among retailers may put a damper on retailers’ holiday hiring plans, according to global outplacement consultancy Challenger, Gray & Christmas.

In its annual holiday hiring forecast, Challenger estimated that seasonal job gains will not see a significant decline from last year’s robust numbers, but they are likely to at best match the level of hiring that occurred in October, November, and December 2012.

Bentonville, Ark. -- Wal-Mart Stores, Inc. plans to hire 55,000 seasonal associates for the 2013 holiday season, up from 50,000 last year. In addition, the retailer intends to transition more than 35,000 associates from temporary to part-time and another 35,000 associates from part-time to full-time.

Fort Worth, Texas -- Pier 1 Imports has named Eric Hunter as executive VP of marketing, responsible for the company’s brand image and integrated marketing efforts. He most recently served as senior VP of marketing and acting chief marketing officer for J.C. Penney Co., where he led strategy, research, creative, media, customer relationship management and digital direction for the JCP enterprise brand and all JCP-owned brands.

San Francisco -- Piracy and discoverability are the top issues facing app developers today, with 26% of app developers reporting their apps have been pirated. A survey of more than 250 app developers App Developers Conference (ADC) also shows that a similar 26% found that their apps had been hacked, or obtained without proper payment.

Sunbury, Pa. -- Weis Markets announced that company president and CEO David J. Hepfinger has left the company to pursue other interests. Company vice chairman Jonathan H. Weis replaces him as interim CEO. Robert F. Weis remains as company chairman.

Hepfinger has also resigned from the company's board of directors. As part of the reorganization, Kurt Schertle, executive VP, sales and merchandising will report directly to Weis who will also oversee the company's real estate/store development, finance and human resources' teams.

Alpharetta, Ga. – McAlister’s Deli has named Jeff Sturgis as chief development officer. Sturgis has more than 17 years of experience in the franchise industry, including working as a consultant as well as senior management and development positions with Fantastic Sams Hair Salons and Focus Brands.

Sturgis will lead development functions including franchise sales, real estate, store design and construction.

East Moriches, N.Y. -- Solutions Management, a leading national retail and corporate maintenance company, announced the appointment of Michael DiTaranto as its new senior operations manager.