OPERATIONS / SUPPLY CHAIN

Twistee Treat sees improved hiring with JobOn video recruiting
Orlando, Fla. – Store expansion is a wonderful thing, but effectively keeping up with recruiting and hiring the employees who staff new stores is not always easy. Twistee Treat, a rapidly growing, 15-store specialty ice cream retailer, is using video HR technology from JobOn to facilitate hiring and recruiting at remote locations.
NRF survey: Expanded overtime would hurt retail
Washington, D.C. - An Obama administration proposal to expand overtime and redefine what it means to be a restaurant or retail manager may harm mangers’ career paths and undermine the quality of customer service they are able to provide. According to a new survey 200 salaried retail and restaurant managers conducted for the National Retail Federation (NRF) by GfK Research, 81% of respondents said there would be an adverse impact on customer service.

PetSmart revamps senior leadership

Phoenix – PetSmart Inc. has named six new executives to its senior leadership team. The additions reflect the first major hires by PetSmart’s newly installed president and CEO, Michael Massey.

Joining the Company are: Eran Cohen, executive VP of customer experience; Ron Cooperman, executive VP of strategy, Initiatives and real estate; Ted Passig, executive VP of buying and sourcing; Phil Vostrejs, executive VP of merchandise planning allocation, distribution and supply chain; and Brian Amkraut, senior VP of real estate.
Report: Kingfisher to shutter 60 B&Q stores in United Kingdom

New York -- Europe's largest home improvement retailer, Kingfisher, plans to close about 60 underperforming B&Q stores in Britain amid a 7.5% decrease in annual profit, Reuters reported.

Currently, B&Q operates some 360 stores.

In other news, Kevin O'Byrne, CEO for B&Q U.K. and Ireland, will leave the company on May 15, the report said.
Rakuten accepts Bitcoin payment

Aliso Viejo, Calif. – Global e-commerce site Rakuten.com is now accepting Bitcoin as payment by integrating Bitnet’s payment processing platform. Rakuten.com merchants will obtain guaranteed payment, instant global reach with no cross-border fees or chargebacks, with a transaction fees less than that of credit cards.

Rakuten.com shoppers will receive full consumer protection, including multi-sig escrow services for high-value items.
IBM brings the weather to retailers; teams up with parent of Weather Channel

Armonk, N.Y. – The weather is traditionally a topic for conversation when there is nothing else to discuss, but for retailers knowing what the weather will be is a vital concern. IBM and The Weather Company, parent company of the Weather Channel, are partnering to integrate real-time weather insights into business to improve operational performance and decision-making.
IHL study links in-store WiFi to increased customer loyalty, sales

Atlanta -- Deployment of in-store Wi-Fi had the most significant positive impact on retail sales and loyalty of any technology initiative, according to a survey by IHL Group. Almost half of the participating retailers claimed increased customer loyalty due to deploying in-store employee Wi-Fi, with an associated 3.4% increase in sales. One-third of retailers (28%) reported increased customer loyalty due to deploying in-store customer Wi-Fi, with an associated 2% increase in sales.
Supervalu lets customers stack coin

Eden Prairie, Minn. – Supervalu Inc. wants customers to be able to stack some coin. The grocery retailer has added Cummins Allison’s Money Machine 2 self-service coin counters across multiple store locations in Maryland, Missouri, Illinois and Virginia.

Supervalu selected the new Money Machine 2 coin counters because of their flexibility. Additionally, Cummins Allison provided Supervalu with opportunities to increase their coin redemption revenue without increasing user fees.
Report: Jos. A. Bank lays off 122 headquarters employees

Hampstead, Md. – Jos. A. Bank Clothiers is reportedly laying off 122 workers at its corporate headquarters. According to Reuters, the cuts will occur between May and December 2015, and represent about 15% of its total headquarters personnel. The layoffs come nearly one year after the company was acquired by Men’s Wearhouse.
Home Depot names its first-ever chief information security officer

New York -- The Home Depot Inc. has appointed former Time Warner and Visa executive Jamil Farshchi to the new position of chief information security officer (CISO), the Atlanta Business Chronicle reported. The move comes months after the home improvement retailer said its payment systems were breached at some 2,200 U.S. and Canadian stores.