OPERATIONS / SUPPLY CHAIN

‘Dark store’-based ultrafast delivery service debuts in New York
Buyk is the latest platform offering real-time grocery delivery to New Yorkers.
Empower Frontline Workers With a Comprehensive Digital Workplace Platform
Frontline workers represent approximately 70% of the U.S. workforce. But only 14% of organizations believe their frontline employees are digitally equipped to do their jobs effectively.

PetSmart offers ‘buy now pay later’ installment payments

PetSmart has joined the growing ranks of retailers letting customers buy now and pay later.
Autonomous ‘Express Shop’ pop-up comes to music festivals

Verizon’s mobile edge computing platform is the foundation of temporary “tap and go” stores being offered at musical events including BottleRock Napa Valley Music Festival.
Kroger joins effort to protect businesses, consumers from organized retail crime

The Kroger Co. has joined the Buy Safe America Coalition in an effort to help combat organized crime.
Canadian tech chain creates single, smart demand forecast

The Source is utilizing artificial intelligence (AI) and machine learning (ML) technology to boost sales while cutting inventory.
Survey: Customers want in-store contactless payment

Consumers and retailers agree that contact-free payment is becoming a necessary feature of the brick-and-mortar store experience.
The Body Shop makes ‘open hiring’ — no background checks — permanent in stores, DCs

The Body Shop North America is expanding an unusual hiring model it piloted in early 2020.
Walmart partners with Ford for autonomous vehicle delivery pilot

Walmart is continuing to expand its efforts to fulfill online orders with self-driving delivery vehicles.
COVID and Retail Employment: Five issues on the near, long-term horizon

Retailers have regularly pivoted their business models over the past 18 months as changing guidance from world health organizations and national and local governments continue to change the rules of operation.