OPERATIONS / SUPPLY CHAIN

New York City -- Gap said its chief design director, Patrick Robinson, is leaving the company effective immediately. He had been executive VP of Gap Global Design for Adult and Body for four years.

The company said it will conduct a search for a successor.

Pam Wallack, head of the Gap Creative Center, made the decision to oust Robinson and will manage the design teams in the interim.

His departure follows a series of management shuffles and organizational changes aimed at reviving sagging sales of the brand.
 

New York City -- Americans are placing an even greater premium on quality customer service this year, with 70% willing to spend an average of 13% more with companies they believe provide excellent customer service, according to the American Express Global Customer Service Barometer. This is up from 2010, when 58% said they would spend an average of 9% more for great service.

New York City -- Target Corp. was due in court in Canada on Monday in an attempt to win exclusive right to use its name in Canada, the Wall Street Journal reported.

Target is asking the court to impose a preliminary injunction against Canadian retailer Isaac Benitah and his company, Fairweather, which owns 15 stores across Canada called Target Apparel and has a logo similar to that of Target Corp, the report said.

San Francisco -- Levi's announced that it has named Walker MacWilliam as its new global head of men's design. As VP design for the Levi's brand, MacWilliam will be responsible for the design and development of all Levi's men's product categories globally.

MacWilliam joins Levi Strauss & Co. from Coach where his responsibilities included the conceptualization, design and development for all categories of men's and women's including wearables, bags and accessories.

New York City -- Newegg and QVC took top honors in the retail category in Compuware Gomez’s Best of the Web 2010 Awards, which honor the strongest web performers across various industries. The retail winners were determined based on the annual cumulative response time, availability and consistency of their web and mobile sites, as well as multi-step business process transactions

Menomonee Falls, Wis. -- Kohl’s Corp. has added another exclusive label to its lineup with Rock & Republic Apparel. The company signed a long-term licensing agreement with R&R Apparel Co. LLC and its parent company, VF Corp.

Rock & Republic will launch in men’s and women’s apparel and footwear in spring 2012. It may expand into children’s accessories and home goods over time. Nearly half of Kohl’s sales in 2010 came from exclusive brands.

Philadelphia -- Destination Maternity Corp. announced the hiring of Chris Daniel as its president, effective June 1.

Daniel will report directly to Ed Krell, CEO, and will have responsibility for all merchandising, design, marketing, visual, sourcing and branding functions of the company. In connection with the hiring of Daniel, Krell, who held the additional title of president on a temporary basis since the departure of the company's former president, will relinquish that title.

New York City -- Big Lots, which plans to open 90 stores this year, has made two key merchandising moves to facilitate its planned growth.

The retailer has hired former Sears merchandising executive Doug Wurl to serve as its executive VP merchandising. He assumes responsibilities previously held by John Martin, who was named executive VP administration. In his new role, Martin will have responsibility for store operations and human resources.