Customer service can make or break brand loyaltyA new survey reveals how customer service can influence consumers to stay with – or abandon – a brand. Study: Quarter of online adults shop digitally on daily basisDaily shopping online has skyrocketed by 380% in the last six years. Five Below names CFO Five Below has found its new finance head. Exclusive Q&A: Ollie’s Bargain Outlet digitally drives store traffic Ollie’s Bargain Outlet is expanding a successful pilot of using mobile and social media technology to boost store engagement and sales. Direct-to-consumer retailers innovate – in-store and online The direct-to-consumer (DTC) vertical is producing some interesting technology deployments that transform operations across channels. Bonobos co-founder returns to company after Walmart sale Andy Dunn is returning to Bonobos, which is now under new ownership. Salesforce: Generative AI will help drive holiday sales Holiday shopping won’t start for a few months, but Salesforce has released five seasonal shopping predictions. Macerich takes full ownership of five former Sears boxes The owner of 44 regional malls and centers nationwide already has plans for renovating the spaces. Expert Commentary: May retail sales The U.S. Census Bureau released its advanced monthly retail trade report for May 2023, which showed sales totaled $686.6 billion, up 0.3% from the previous month, and up 1.6% from May 2022. Drivers, dispatchers for Amazon make history with California strike Delivery drivers and dispatchers have walked out of an Amazon partner distribution facility in Palmdale, Calif. REI expanding store concept dedicated to used gear and apparel REI Co-op is building on its efforts to keep used outdoor products in circulation. Walmart opens second next-gen fulfillment center Walmart’s largest fulfillment center to date is also its latest high-tech facility. First Previous 914 915 916 917 918 Next Last
