News

BOSTON — Gordon Brothers Group, a global advisory, restructuring and investment firm specializing in the retail, consumer products, industrial and real estate sectors, has named Robert Paglia COO. Paglia will focus on the oversight of Gordon Brothers Group's operating, financial planning, human resource, administrative, corporate marketing, and information technology functions in support of the firm's global platform of integrated operating and capital solutions, the company reported.

Indianapolis -- Electronics and appliances retailer Hhgregg Inc. reported Thursday that it lost $761,000 in the quarter ended June 30, compared with a profit of $2.7 million in the year-ago period. The retailer cited softness in its video business for the weakened performance.

Revenue dipped 1% to $431.5 million, from $436 million a year earlier. Wall Street expected revenue of $488 million. Same-store sales decreased 13.2%.

Purchase, N.Y. -- Apparel continued to show gains in July, while housing-related sectors such as electronics, appliances, and furniture remained sluggish, according to MasterCard Advisors SpendingPulse, a macroeconomic report tracking national retail and services sales. (The data estimates total U.S. retail sales across all payment forms including cash and check.)

In other findings, auto parts and service posted its first decline after five months of growth.

New York City -- CVS Caremark said Thursday its profit dipped 1% in the second quarter to $816 million as its pharmacy benefits management business weathered lower prices on contract renewals. Revenue rose 11% to $26.63 billion from $24.01 billion.

Revenue from CVS drugstores increased 3.6% to $14.83 billion. Same-store sales were up 2%, with pharmacy sales up 2.6%  and front-end revenue up 0.8%.

CVS opened 41 stores during the second quarter and operated 7,266 retail drugstores at the end of the period.

New York City -- Sally Beauty Holdings on Thursday said that its fiscal third-quarter profit increased 68% as sales rose while it held its expenses in line.

The beauty retailer posted net income of $69.1 million for the three months ended June 30, compared with $41.1 million a year earlier. Revenue rose 13% to $837 million.

Sales at Sally Beauty Supply stores rose 11% to $517.2 million. Same-store sales gained 6.1%. The division had 3,123 stores at the end of the quarter.

New York City -- Warehouse club operators  Costco and BJ’s Wholesale Club continue to benefit from high fuel prices and bargain-seeking consumers, with both chain reporting solid results.

Costco reported a 10% rise in same-store sales In July, beating Wall Street's expectations for an 8.6% increase.

New York City -- Department store retailers registered solid gains in July, with Macy’s, Saks and J.C. Penney all beating analysts’ estimates. Kohl’s, however, fell short of estimates as its sales fell.

At Macy's, same-store sales rose 5% in July, beating analysts' estimates of 4.1%. The company’s online sales (macys.com and bloomingdales.com combined) surged 36.7% in July, 40.2% in the second quarter and 39.2% in the first half of 2011.

New York City -- The nation’s specialty apparel retailers reported mixed results in July. as Hot Topic and Limited Brands turned in strong performances, while Gap and Aeropostale stumbled.

Hot Topic said its same-store sales rose 7.3% in July. far exceeding the 0.5% rise in analysts’ forecast. Hot Topic said the measure rose 6.2% at its namesake stores and rose 11.8% at its plus-sized Torrid division. The teen retailer also raised its second-quarter outlook.

By Scott Zimmerman

The days of collecting customer feedback through an annual survey are over.  Today, retailers are utilizing online and mobile tools that not only serve as “real-time” feedback mechanisms, but also act as bustling hubs of customer conversations and activity online.