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When Customer Focus Gets Blurry
Whatever happened to the customer? It’s a question I’ve been asking myself more and more lately, and one that more than a few national brands should be working harder to answer. At a time when retail is evolving in exciting ways, one of the most disappointing trends over the last several years is a conspicuous (and costly) lack of focus on the customer.
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DSW bounces back in Q2
COLUMBUS, Ohio — Following a difficult start to the year, leading branded footwear and accessories retailer DSW has rebounded with an increase in sales that resulted in solid quarterly profit results for the second quarter ended Aug. 3.
The company reported sales of $562 million for the quarter, up 9.7% from $512 million for the prior-year period. Comparable-store sales increased 4.4% for the quarter on top of the prior-year quarter’s 4.2% increase.