News

WABAN, Mass. — Publix earned top marks for customer service in a new survey by Temkin Group. The firm rated the customer experience of 206 large companies across 18 industries. 

In the grocery industry, Publix earned the top spot and is the second overall company across all 206 companies in the study. Aldi, H.E.B., and Winn-Dixie also scored very well. These four grocery chains received "excellent" customer experience ratings, a level that was only earned by eight companies across all 18 industries, Temkin Group reported.

BENSALEM, Pa. — Charming Shoppes is making it easier than ever for women to design and share their favorite looks. On the heels of the successful launch of their new fit and style technology, Fashion Genius, Lane Bryant and its sister brands Catherines, Fashion Bug and Sonsi have further enabled the customer's shopping experience by enabling women to build personalized outfits based on their Fashion Genius fit and style profile, share their outfit creations across their preferred social network and vote for their favorite customer created looks.

Office Depot, Staples and Target were among the companies honored as America's Top Corporations for Women's Business Enterprises. Produced by the Women's Business Enterprise National Council (WBENC), this award recognizes corporations for world class programs that level the playing field for women's business enterprises (WBEs) to compete for corporate business, according to the council. 

Other companies honored include:

• Accenture

• Alcatel-Lucent

• Avis Budget Group

PLEASANTON, Calif. — After stepping into the role on an interim basis, Safeway has named Brian Baer president of its Dominick's Finer Foods banner.

Baer, who has served as acting president of Dominick's since July 2011 after the exit of Don Keprta, has been part of Dominick's parent Safeway since 2001. Prior to his role as president, Baer served as Dominick's CFO and VP finance.

GRAND RAPIDS, Mich. — Two Feeding America food banks and a Macomb County, Mich., resident were named winners of Meijer's "Get Gifted" online holiday contest.

The retailer said it donated $10,000 to Gleaners Community Food Bank and Forgotten Harvest last week and named Vickie Spokes its grand prize winner of $10,000 in Meijer gift cards.

COLUMBUS, Ohio — Express has appointed Michael Keane to the position of EVP human resources.

Keane's extensive experience includes more than twenty years in a series of human resource leadership positions with Tween Brands, Limited Brands, Borden Foods and Whirlpool Corporation.  He most recently served as EVP human resources and stores for Tween Brands, a wholly owned subsidiary of Ascena Retail Group Inc.

Hoffman Estates, Ill. -- Two months after Sears Holdings Corp. received a $150 million Illinois tax credit for cementing its plans to keep its home base in the state, it announced Monday that it would close six stores in Illinois.

The retailer had already announced in December – two weeks after the tax credit – that it would close 100 to 120 stores, but no Illinois stores were on the initial list.

Mooresville, N.C. -- Lowe’s Cos. reported Monday that profit for the quarter ended Feb. 3 rose 13% to $322 million, compared with $285 million a year earlier. Results topped Wall Street expectations and demonstrated an upward consumer swing in home-improvement projects.

Quarterly sales increased 11% to $11.6 billion from $10.5 billion, beating analysts’ expectations of $11.35 billion in revenue. Same-store sales rose 3.4%.

New York City -- Royal Ahold NV has agreed to acquire bol.com, the Netherlands’ largest online retailer, for about $470 million in cash.

585 Boardriders, a new retail concept from Quiksilver Inc., is designed as the ultimate destination for surfers and those who aspire to the surf-inspired lifestyle. Housing clothes and accessories from the company’s various brands, including Roxy and DC, the 10,000-sq.-ft. store also stocks an extensive selection of boards and wetsuits.