News

By Mike Gregory, Kurt Salmon

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season. And after delivery delays during holiday 2013 left many customers fuming, a core issue for retailers is how to optimize their peak-season order fulfillment and related customer service.

Washington, D.C. -- Driven by stronger same-store sales and customer traffic and a more optimistic outlook among restaurant operators, the National Restaurant Association’s Restaurant Performance Index 's rose to a 10-month high in March. The RPI – a monthly composite index that tracks the health of and outlook for the U.S. restaurant industry – stood at 101.4 in March, up 0.9 percent from February's level of 100.5.  

Although bad weather hurt some retailers during the crucial fourth quarter, it didn’t stop Michaels Stores from seeing comparable store sales increase 4.6% for the period ended Feb. 1.

Comparable store sales were driven by a 4.2% increase in the company's average ticket and a 0.5% increase in transactions, partially offset by a 10 basis point impact from deferred custom framing revenue.  

Net sales increased 2% to $1.55 billion from $1.52 billion during the quarter, which had a 53rd week that generated an estimated $66 million in net sales.

Menomonee Falls, Wis. -- Kohl’s Department Stores has been awarded the U.S. Environmental Protection Agency’s (EPA) 2014 Energy Star Partner of the Year – Sustained Excellence Award for the company’s continued leadership in protecting the environment through superior energy efficiency initiatives. The retailer currently has more than 860 Energy Star-certified locations, more than 70% of its stores nationwide and more than any other U.S. retailer to date.

Tuesday Morning Corporation has added Frank M. Hamlin, EVP of marketing at Guitar Center, and Sherry M. Smith, who most recently served as EVP and CFO of Supervalu, to its board.

Hamlin will serve on the nominating and governance committee, while Smith will serve on the audit and compensation committee.

Bellevue, Wash. – Eddie Bauer has signed a long-term renewal agreement with Alliance Data Systems Corp. to continue providing private label credit card services. Alliance Data will continue to deliver a marketing-driven private label credit card program that recognizes and rewards Eddie Bauer cardholders and complements the reward incentives the Eddie Bauer Friends rewards program offers customers.

San Francisco - Consumers avoid doing business with a breached organization at a high rate. According to a new study conducted by Javelin Strategy & Research and commissioned by data management solution provider, Identity Finder, 33% of customers will shop elsewhere if their retailer of choice is breached.

eBay continues to strengthen its position in global commerce, as the company reported a 14% increase in revenue for the first quarter ended March 31 to $4.3 billion compared to the same period last year.

Total company enabled commerce volume (ECV) increased 24% in the quarter to $58 billion. Mobile ECV advanced 70% to $11 billion representing 19% of volume. Mobile downloads since inception exceeded 240 million and attracted 6.5 million new customers in the quarter. Cross-border trade grew 24%, representing $13 billion, or 22%, of total company ECV.