News

Walnut Creek, Calif. – A new study from RSR Research concludes that retailers offering multiple selling channels connect more with consumers and are more profitable than retailers operating a single channel. Virtually every cross-channel selling tactic is being employed by retailers more this year than in 2012, with particularly strong growth in mobile.

Food Lion store manager Charles Inman got a big surprise on Monday when some folks from the Brussels-based home office of parent company Delhaize Group showed up at his store.
 
Inman was selected from more than 3,400 Delhaize Group store managers to receive the company’s Store Manager of the Year award and company officials decided to surprise Inman with a ceremony at his store in Clayton, N.C.

Overall economic growth in Europe is slower than in the U.S., but the opposite is true when it comes to e-commerce sales, according to figures published by Internet Retailer.
 
U.S. e-commerce sales grew 15.9% to $225.54 billion in 2012 from $194.61 billion the prior year, according to the U.S. Department of Commerce while the Centre for Retail Research in the U.K. said European e-commerce sales increased 16.6% to $302.2 billion from 260.4 billion.

CORTE MADERA, Calif. — Restoration Hardware Holdings has appointed former Williams-Sonoma brand president Richard Harvey as the company's CMO for RH Kitchen and Tableware.

Harvey spent 30 years at Williams-Sonoma, Inc., most recently as president of the Williams-Sonoma brand. In his new role, Harvey will develop a curated collection of kitchen furniture, appliances, lighting, cookware, tools and food.

ABILENE, Kan. — Lingering winter weather conditions affected broad-line retailer Alco, which reported same-store sales of $112.4 million for the first quarter ended May 5, a 2.2% decrease from $115 million for the same quarter a year ago.

The company reported net sales from continuing operations for the quarter of $117.5 million, an increase of 0.9% from $116.5 million for the same quarter a year ago.

An astonishing 41% first quarter same store sales increase at Restoration Hardware propelled the company to significantly improved profitability and made the specialty retailer an increasingly desirable tenant.

NEW YORK — New York City's own Empire State Building is joining the 37th annual Macy’s 4th of July Fireworks festivities. The building will be the site of a choreographed LED tower lights show designed to mirror the explosive finale of the nation’s largest pyrotechnic display.

ECRM compared retail circular advertising in May 2012 vs. May 2013 and noticed some common overall trends across top retail chains. While looking at the data in May 2012 compared to May 2013, we see interesting changes that came from Toys "R" Us. Their circular suggests a switch in advertising strategy. Their ad blocks per page decreased 10% while ad blocks per circular increased 79.1%. Also, the total number of circular pages increased by 44.4%.

Kraft foods split its grocery division into two units – meals and desserts and enhancers and snack nuts – to reduce complexity and improve focus on brand building.

According to the company, the new, standalone business units will allow for even greater focus on brand-building activities while reducing the complexity of managing a portfolio with many distinct brands and product categories.

MENOMONEE FALLS, Wis. — Kohl’s plans to open a new customer service operations center in Dallas in late spring 2014. The two-building, three-story, 240,000-sq.-ft. facility will support the company’s growing Kohl’s Charge program as well as Kohls.com.

The company's e-commerce site reached $1.4 billion in sales last year following three consecutive years of more than 40% annual growth.