News

Despite strides many retailers made this past holiday season integrating their physical and digital operations, omnichannel remains a highly underdeveloped opportunity for an industry looking to keep pace with shoppers.

Ace Hardware is set to launch a “Free Store Pickup” program this April and has chosen PGA tour player Hunter Mahan to serve as pitchman for the omnichannel initiative.

The deal with six-time winner Mahan marks the first time the nation’s largest hardware cooperative has teamed with a professional athlete on an endorsement deal.

Omnichannel access to the best merchandise in the world is the objective behind a new digital initiative at Neiman Marcus that has the retail embedding high resolution screen in shoe department tables.

The upscale department store operator worked with touchscreen technology provider T1Visions to create the interactive retail tables which are now live at Neiman’s Austin, Chicago and Los Angeles area stores.

Oakland, Calif. – Teen lifestyle brand Billabong is positioning its supply chain on the GT Nexus platform to support transformation of its wholesale and retail businesses. Billabong will connect suppliers and trading partners in a cloud-based network to facilitate and automate processes for supply chain financing, order collaboration, invoice management, in-transit visibility and payment management.

A strong 6.9 percent identical store sales increase at Supervalu’s Save-A-Lot stores proved a drain on parent company profits in the third quarter.

Vinings, Ga. - Video’s ability to engage shoppers, and increase conversion rate and revenue, makes it a valuable e-commerce tool. According to a study of 26 retail clients during second quarter 2014 from video commerce solutions provider Liveclicker, the average order value (AOV) for customers that watch video on a product page is at least 50% higher than a site’s overall AOV for 57% of retailers.

Chicago -- Nearly a quarter (21%) of consumers said that they are likely to return or exchange at least one of the presents that they received this holiday season. Additionally, male respondents expressed a greater interest in returning or exchanging gifts (30%) than female respondents (20%) by as much as 10%. That’s according to a survey by Retale, a location-based mobile platform connecting shoppers with their local retailers

Americans’ appetite for e-commerce grew again in 2014 with holiday sales slightly exceeding an optimistic forecast by digital measurement firm comScore.

Total desktop online sales for the entire November through December holiday season advanced 15 percent to $53.3 billion, comScore said. Cyber Monday retained its crown as the highest volume day with e-commerce spending of more than $2 billion.