News

Euclid: Retail sales down 7% year-over-year in January
San Francisco -- Shopper traffic in January dropped 7% year-over-year as harsh winter storms amplified the shift of shopping to online and mobile, according to Euclid’s monthly retail benchmarks report which analyzes shopper activity and behavior during the month of January. In-store engagement improved more than expected during the low traffic, post-holiday month, but it is unclear how much the longer visits benefitted sales.
Sam’s Club names new ‘chief member officer’
The newly created position of chief member officer at Sam’s Club has been filled by veteran marketer Tracey Brown who has been given a wide range of member marketing, acquisition, engagement, retention and analytics responsibilities.

Cache files for Chapter 11 protection

New York -- Cache on Wednesday said it had filed for Chapter 11 bankruptcy protection after running out of capital and time to complete its turnaround. The women’s apparel retailer will continue to operate its business, but intends to continue to reduce its store count and sell and renegotiate some of its leases.

Cache chairman and CEO Jay Margolis said the company filed Chapter 11 with the goal of “securing Cache’s future.”
Amazon gets physical with students

In its latest effort to win more customers, e-commerce giant Amazon is going brick-and-mortar on campus.

The retailer has opened its first-ever staffed customer order pickup and drop-off location at Purdue University’s West Lafayette, Ind., campus. Purdue students now have a new convenient option for receiving textbooks and other college essentials, as well as a hassle-free way to return textbook rentals and other orders.
Survey: Retailers will love Valentine’s spending

Austin, Texas – Retailers should love the latest predictions for consumer spending on the upcoming Valentine’s Day holiday. According to a recent survey of about 1,000 U.S. adults by digital offers destination RetailMeNot, those surveyed who are in relationships are planning to spend an average of $148 on their significant other, up 30% from $114 in 2014.
Report: Amazon, Sprint eye RadioShack stores

Fort Worth, Texas – As the New York Stock Exchange delists trading of its shares, beleaguered consumer electronics retailer RadioShack Corp. reportedly has at least two suitors interested in buying some of its stores. According to Bloomberg, both Amazon.com Inc. and Sprint Corp. are in discussions with RadioShack about possibly acquiring some stores, with RadioShack shuttering whatever stores were left.
Niemann Foods gives shoppers Birdzi mobile view

Quincy, Ill. - Niemann Foods, a regional independent grocer operating under the County Market banner, has selected Birdzi’s Shopper Engagement platform to provide its shoppers with new in-store services and personalized offers via the grocer’s branded mobile app. The Birdzi platform is currently deployed in eight County Market stores, but Niemann Foods plans to roll out the solution to all 45 of the grocer’s store locations in Iowa, Illinois and Missouri by second quarter 2015.
Walgreens Boots names global legal officer

Walgreens Boots Alliance has appointed Marco Pagni, formerly group legal counsel and chief administrative officer of Alliance Boots, as EVP and global chief legal and administrative officer, effective immediately.
Goth Cinderella collection coming to Hot Topic

What do you get when you cross a Disney princess and a mall goth? Hot Topic has found the answer with its new collection inspired by an upcoming Disney live action film.

Hot Topic’s new "Cinderella" collection will be available Feb. 24 exclusively at Hot Topic stores and on hottopic.com, with a pre-sale going on now at hottopic.com.
Survey: Majority of retailers plan to boost customer experience spend in 2015

WAKEFIELD, Mass. — More than 80% of retailers plan to increase their customer experience spending in 2015, according to a new survey from SDL, a provider of global customer experience, and Econsultancy.

Findings from the online survey, called The Retailer’s Imperative: A Strategic Approach to Customer Experience, reveal that North American retailers are past the stage of debating the importance of customer experience management and are now trying to master it.