News

Retailers are about to find Facebook more friendly
Facebook is aiming to revolutionize the way customers communicate with retailers by re-inventing the customer service platform.

The tech giant is inviting retailers and other companies to develop software that allows customers to communicate instantly with them through Facebook Messenger. Facebook and its partner Zendesk, a customer service platform firm, are teaming up to allow businesses to provide scalable and responsive customer service to the more than 600 million people worldwide who use Messenger.
Accenture: Retailers struggle to meet consumers’ in-store, mobile needs
New York -- U.S. retailers are struggling to meet the demands of consumers, according to a report by Accenture. An overwhelming majority (82%) of consumers expect a retailer’s prices to be the same in-store and online, up 13% over last year’s study, but only 34% of retailers met this expectation for more than 80% of the items assessed, Accenture found.

Barnes & Noble tells a social media tale

Barnes & Noble is launching a Twitter giveaway to promote its famous in-store Storytimes.

The bookseller announced that its April lineup of free Storytime events includes a Picture Book of the Month selection, as well as a Twitter giveaway to encourage parents and children to attend.
Cost cuts ahead at Toys “R” Us

A strengthened omnichannel fulfillment model helped slow the pace of sales declines at Toys “R” Us last year and now the retailer is looking to execute the next phases of transformation strategy to restore profitable growth.

The company spelled out details of its strategy on March 25 during an investor conference with presentations from Antonio Urcelay, chairman and CEO, Hank Mullany, president of Toys “R” Us, U.S. and Mike Short, executive vice president and CFO.
99 Cents Only adopts natural gas in fleet

City of Commerce, Calif. - 99 Cents Only Stores has opened an onsite fully operational compressed natural gas (CNG) filling station in the company's main distribution center. This is the final step in the company's plan in adopting a green approach to its private fleet operation.
Ross Stores offers two-for-one stock split in June

Dublin, Calif. – The Ross Stores Inc. board of directors has approved a two-for-one stock split on June 11, 2015. The split will be paid in the form of a 100% stock dividend to stockholders of record as of April 22, 2015.
Toys 'R' Us talks Times Square, new store prototypes, profits and more

New York -- Toys “R” Us’ priorities for 2015 include advancing its mobile capabilities, improving its Babies “R” Us business and reducing costs in a drive to become more efficient, company executives said Tuesday during a media presentation in New York. The retailer will also continue to work on transforming its online and in-store customer experience, and debut two store prototypes this year, one for its namesake brand and the other for Babies, later this year.
Leslie's takes plunge with Phoenix prototype

The nation’s largest retailer of swimming pool supplies and equipment continued its march toward 1,000 units this month with five new locations in Florida and a new prototype near its Phoenix headquarters.

The privately held Leslie’s Poolmart chain opened four locations in Jacksonville and one in nearby St. Augustine, bringing its store count in Florida to 90 locations, or 10% of the company’s total store base of roughly 900 locations.
Christopher & Banks swings to Q4 profit

Minneapolis – Christopher & Banks Corp. on Tuesday swung to a profit of $32.2 million for the fourth quarter, after reporting a loss in the same period a year earlier.

Net sales totaled $98.0 million, as compared to $104.9 million for the year-ago period. During the quarter, the company operated an average of 7.0% fewer stores than during the comparable period last year, reflecting its store conversion program.

The retailer posted revenue of $98 million in the period.
H&M posts 36% profit jump as it plans global expansion

Swedish retailer H&M, which has already made huge waves in the United States, is now eyeing even more global omnichannel expansion.

The company is planning to open 400 new physical stores, a new flagship in New York City’s Herald Square, and at least nine new online stores.

The retailer also reported results for the first quarter ended Feb. 28. H&M reported that net profit climbed 36% to 3.61 billion kronor ($423.2 million), versus a year-ago profit of 2.65 billion kronor ($311.9 million). Analysts were expecting a profit of 3.37 billion kronor.