News

Ann Arbor, Mich. – It probably takes less to satisfy the average consumer than it does to satisfy Mick Jagger, but even still, consumers can’t seem to get any satisfaction these days. According to new data from the American Customer Satisfaction Index (ACSI), the national level of customer satisfaction dropped 0.5% to 75.2 in fourth quarter 2014.

New York -- Hennes & Mauritz (H&M) on Tuesday posted a 36% jump in its first quarter profit, easily beating forecasts, and confirmed earlier reports that it plans to open 400 stores in its current fiscal year, with most of the locations in China and the United States. In New York, it will open a 61,000-sq.-ft. flagship — one of the largest H&Ms to date — in Manhattan’s Herald Square area.
   

By Todd Weller, Hexis Cyber Solutions

For retailers, it’s now no longer a matter of “if” you will be compromised by a cyberattack, but “when” you will be. But they can mitigate the impact of attacks now and in the future by preparing a response plan with policy-based automation.

Clean, quiet and efficient are the benefits 99 Cents Only expects to derive from a switch to natural gas fueled vehicles at its main distribution center in California.

The extreme value retailer said it opened a fully operational compressed natural gas (CNG) filling station on site at the company's main distribution center in the Los Angeles suburb of City of Commerce. The move is the final step in the company's plan to adopt a green approach to a private fleet operation that serves 383 stores in California, Arizona, Nevada and Texas.

The e-commerce world in which Deliv CEO Daphne Carmeli lives is one where the fastest delivery method is also the least expensive. How can that be?

Waban, Mass. – Supermarket chain H-E-B is the most trusted chain in the most trusted niche of retail. H-E-B took the top spot in the 2015 Temkin Trust Ratings, which measured the trust of 10,000 U.S. consumers across 293 companies in 20 industries.

The 330-unit specialty retailer Kirkland’s is looking to grow sales following a dramatic upgrade to its assortment planning process.

The company switched from a manual system running on Microsoft Excel to Oracle’s portfolio of assortment, financial, location and item planning solutions. Kirkland’s work with Veltio, the leading consultancy in the design, implementation and tuning of Oracle planning and optimization solutions for the retail industry.

The resurgence of the housing market has Lowe’s feeling optimistic, to the tune of $5 billion.

The company’s board of directors announced that it has authorized a new repurchase program of $5 billion of the company's common stock. This new repurchase program has no expiration date and adds to the previous program's balance, which was $2.4 billion as of Jan. 30.