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Tyco integrates RetailNext in-store analytics
Neuhausen, Switzerland - Tyco Retail Solutions has integrated its traffic intelligence solution with RetailNext, a provider of Big Data solutions enabling retailers to monitor, analyze, and act upon shopper behavior within the store environment. This combination, which leverages Tyco's multi-sensor portfolio of traffic devices and RetailNext's in-store analytics platform, enables retailers to capture and interpret key metrics to optimize their store operations and drive sales.
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Contact Solutions upgrades mobile customer care tool
Reston, Va. – Cloud-based customer care technology provider Contact Solutions has released version 2.1 of its My:Time mobile customer care tool. My:Time 2.1 introduces a software developer kit (SDK) that allows developers to add My:Time customer care to existing mobile apps, so users can get in-app customer support.